CPXP Prep Exam Questions with Correct Answers

CPXP Prep Exam Questions with Correct Answers PAM - Patient Activation Measure - Answer-Measures engagement more than satisfaction What is HCAHPS also known as? - Answer-The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as the CAHPS® Hospital Survey or Hospital CAHPS® What is HCAHPS? - Answer-standardized survey instrument and data collection methodology used to measure patients' perspectives of hospital care HCAHPS has been around since - Answer-2006 Nationally implemented 2008 Publicly reported 2012 Part of Hospital Value Based Purchasing program HCAHPS created by public and private organizations led by - Answer-Centers for Medicare & Medicaid Services (CMS)- and the Agency for Healthcare Research and Quality (AHRQ) AHRQ - Answer-Agency for Healthcare Research and Quality (AHRQ) CMS - Answer-Centers for Medicare & Medicaid Services (CMS) HCAHPS survey captures what information? - Answer-- how well nurses and doctors communicated, - how responsive hospital staff were to patient needs, - the cleanliness and quietness of the hospital environment. The federal agency that runs the Medicare program - Answer-Centers for Medicare & Medicaid Services Hospital Quality Star Ratings come from what source? - Answer-Hospitals report data to the Centers for Medicare & Medicaid Services LEP - Answer-Limited English Proficiency LEP Services provide - Answer-access to programs funded by the Department of Health and Human Services (HHS) Title VI as related to LEP eligible - Answer-Title VI of the Civil Rights Act of 1964, as amended (42 USC § 2000d), prohibits discrimination on the basis of race, color, or national origin (including eligible LEP) Civil Rights Act of 1964 is enforced by - Answer-Enforced by OCR Office of Civil Rights (HHS.gov) TPS - Answer-Toyota production system; an integrated socio-technical system, developed by Toyota based on its management philosophy and practices for efficiency & quality Disney Change of Culture ideals - DBDD - Answer-The Disney Way (last chapter is changing culture) Dream, Believe, Dare, Do Kaizan practice includes - Answer-Kaizan - reduce waste and variability, stop a process to prevent harm TQM - Answer-Deeming - Total Quality Management, transforming culture AHRQ - Answer-AHRQ - Agency for Health Care Research and Quality AHRQ - Agency for Health Care Research and Quality mission - Answer-Mission: Produce Evidence to make health care safer, improve quality, make more accessible, make more affordable