Business Communication Exam Questions and Answers All Correct Answers

Business Communication Exam Questions and Answers All Correct Answers Noteworthy changes in today's dynamic workplace revolve around what? - Answer-team based projects flattened management hierarchies global competition Most significant difficulties in doing business globally is dealing with people who: - Answer-differ from you in customs, lifestyles, and religions Many business today are flattening their management hierarchies. This flattening means what? - Answer-employees at all levels need excellent communication Definition of Communication - Answer-the transmission of info and meaning from one individual or group to another For communication to be successful what must happen - Answer-the receiver must understand the message as the sender intended it When does the process of communication begin - Answer-when the sender has an idea When a sender initiates a communication transaction he or she has primary responsibility for what? - Answer-choosing the appropriate words or symbols as part of the encoding process Bypassing - Answer-when misunderstandings result from misread meanings during the communications process Examples of channels - Answer-email cell phones memorandums letters web pages reports Feed back helps do what - Answer-helps the sender know whether the message was received and understood When are differences in frames of reference especially significant - Answer-when communicating with people from different cultures 3 basic functions of business communication - Answer-inform persuade promote goodwill When is written communication preferred - Answer-when a permanent record is needed Example of downward communication - Answer-supervisor sends an email message to all division employees detailing the newest procedure for submitting expenses Example of an informal organizational communication channel - Answer-an employee starts a blog on which she shares personal work experiences, opinions and observation