MOD 115 Final Review Questions with Complete Solutions
Which patients should be personally escorted to examination and treatment areas and given detailed instructions about what they are to do? Correct Answer-New patients Established patients Consultations
What is the best way to decide whether patients need special assistance in disrobing? Correct Answer-Ask all patients if you can be of assistance.
The use of phonetic writing in the medical office can help you Correct Answer-pronounce patients' names correctly.
Which of the following should be removed from the reception area as quickly as possible? Correct Answer-Angry patients
Which of the following is not true regarding examination rooms? Correct Answer-The examination table should face the entrance to the room so that the patient is clearly visible when the physician enters. The way to organize appointment scheduling so that it best supports the success of the practice is to Correct Answer-consider the preferences of the physician.
Why is it necessary to include a note in the patient's chart when the person does not show up for a scheduled appointment? Correct Answer-
To be prepared for future legal consequences regarding the patient's care
The principal advantage of using the wave method when designing the scheduling process is that it Correct Answer-allows flexibility to accommodate the unpredictable.
When informing patients that you must postpone their appointments because of the absence of the physician, it is good practice to Correct Answer-give them the name of one or more alternative physicians.
If a patient has been waiting longer than ________ minutes past his or her appointment time, the medical assistant should offer to reschedule the appointment. Correct Answer-10-15 mins
Which of the following is true concerning the scheduling of new patients? Correct Answer-Financial arrangements should be explained when the appointment is made if the patient is expected to pay at the time of service. The first prerequisite for scheduling an outpatient admission or procedure is Correct Answer-an oral or written order for the procedure from the physician
Which types of outpatient procedures might be scheduled by the physician's office? Correct Answer-MRIs CT scans Blood work
The medical assistant must remember that the physician will have other types of appointments that will need special notation in the appointment schedule, such as Correct Answer-surgeries.
A person who fails to keep an appointment without giving advance notice is called a Correct Answer-no-show.
An obstetrician who devotes two afternoons a week to seeing pregnant patients is using an appointment scheduling method called Correct Answer-grouping procedures.
When patients need a series of appointments, it is best to Correct Answer-try to set the appointments for the same day of the week at the same time.
Which patients should be personally escorted to examination and treatment areas and given detailed instructions about what they are to do? Correct Answer-New patients Established patients Consultations
What is the best way to decide whether patients need special assistance in disrobing? Correct Answer-Ask all patients if you can be of assistance.
The use of phonetic writing in the medical office can help you Correct Answer-pronounce patients' names correctly.
Which of the following should be removed from the reception area as quickly as possible? Correct Answer-Angry patients
Which of the following is not true regarding examination rooms? Correct Answer-The examination table should face the entrance to the room so that the patient is clearly visible when the physician enters. The way to organize appointment scheduling so that it best supports the success of the practice is to Correct Answer-consider the preferences of the physician.
Why is it necessary to include a note in the patient's chart when the person does not show up for a scheduled appointment? Correct Answer-
To be prepared for future legal consequences regarding the patient's care
The principal advantage of using the wave method when designing the scheduling process is that it Correct Answer-allows flexibility to accommodate the unpredictable.
When informing patients that you must postpone their appointments because of the absence of the physician, it is good practice to Correct Answer-give them the name of one or more alternative physicians.
If a patient has been waiting longer than ________ minutes past his or her appointment time, the medical assistant should offer to reschedule the appointment. Correct Answer-10-15 mins
Which of the following is true concerning the scheduling of new patients? Correct Answer-Financial arrangements should be explained when the appointment is made if the patient is expected to pay at the time of service. The first prerequisite for scheduling an outpatient admission or procedure is Correct Answer-an oral or written order for the procedure from the physician
Which types of outpatient procedures might be scheduled by the physician's office? Correct Answer-MRIs CT scans Blood work
The medical assistant must remember that the physician will have other types of appointments that will need special notation in the appointment schedule, such as Correct Answer-surgeries.
A person who fails to keep an appointment without giving advance notice is called a Correct Answer-no-show.
An obstetrician who devotes two afternoons a week to seeing pregnant patients is using an appointment scheduling method called Correct Answer-grouping procedures.
When patients need a series of appointments, it is best to Correct Answer-try to set the appointments for the same day of the week at the same time.
