ORGB 364 Exam Questions With 100% Correct Answers 2024

ORGB 364 Exam Questions With 100% Correct Answers 2024 Define organizational behaviour - answerOB is the study of what people think, feel and do in and around organizations. Define organizations - answerOrganizations are groups of people who work interdependently toward some purposed Why is OB important? (3) - answero Comprehend and predict work events o Adopt more accurate personal theories o Influence organizational events List opportunities and challenges of technological change - answer- improved efficiency, interactivity and well-being -altered the communication patterns and power dynamics at work, and has affected our non-work time, attention span, and techno-stress. what has caused globalization to become more intense over time? - answerInformation technology and transportation systems what is the emerging employment relationship trend? - answerThe blurring of work and non- work time and the associated call for more work-life balance what are some advantages and disadvantages of telework? - answeradvantages: employees experience better work-life balance, higher productivity due to reduced stress, reduced greenhouse gas emissions and office expenses disadvantages: more social isolation, weaker relationships with co-workers, less word-of-mouth info which impacts relationships and promotional opportunities Diversity advantages and challenges - answerimprove creativity and decision making, and provide better awareness and response to diverse communities. Challenges include dysfunctional conflict and slower team development. what are the 4 anchors which OB knowledge is based? Briefly describe each - answer- Multidisciplinary anchor: knowledge should come from other disciplines and not just from its own isolated research base - Systematic research anchor: OB knowledge should be developed using sound research methods consistent with evidence-based management - Contingency anchor: states that OB theories need to consider that there will be different consequences in different situations - Multiple levels of analysis anchor: states that OB topics may be viewed from the individual, team and organization levels of analysis list the 3 ways organizations maintain a good "fit" within an environment - answer-adapting to the environment -influencing the environment -moving to a more favourable environment what does intellectual capital consist of? (3) Briefly describe each - answer-human capital (knowledge, skills and abilities that employees carry around in their heads= competitive advantage) -structural capital (knowledge captured and retained in an organizations systems and structures) -relationship capital (value derived from an organizations relationship with customers, suppliers and others who add mutual value) what are the 4 Most widely identified HPWP's? - answeremployee involvement, job autonomy, developing employee competencies, and performance/ skill-based rewards how does HPWP improve organizational effectiveness? 3 - answerHPWPs improve organizational effectiveness by building human capital, increasing adaptability and strengthening employee motivation and attitudes What are the 4 perspectives of organizational effectiveness? - answer-open systems perspective -organizational learning perspective -high-performance work practices perspective -stakeholders perspective what is open systems perspective? - answerviews organizations as complex organisms that live within an external environment. Depend on external environment for resources, then use organizational subsystems to transport the resources into outputs what is the organizational learning perspective? - answerstates that organizations are effective when they find ways to acquire, share, use and store knowledge (intellectual capital) what is the high-performance work practices perspective? - answeridentifies a bundle of systems and structures to leverage workforce potential. Most widely identified HPWP's are employee involvement, job autonomy, developing employee competencies, and performance/ skill-based rewards what is the stakeholders perspective? - answerstates that organizations are more effective when they understand, manage and satisfy stakeholder needs and expectations. Leaders manage interests of diverse stakeholders by relaying on their personal and organizational values for guidance what is globalization? - answerthe economic, social and cultural connectivity with people in other parts of the world what is surface-level diversity? - answerobservable demographic and overt differences in people what is deep level diversity? - answerdifferences in values, personality, and work preferences 4 steps of the knowledge management process (organizational learning) - answer-acquiring knowledge -sharing knowledge -using knowledge -storing knowledge what is corporate social responsibility? - answerorganizational activities intended to benefit society and the environment beyond immediate financial interests/ legal obligations of the firm define ethics - answerthe study of moral principles or values- determine the right thing to do what is learning orientation? - answerbeliefs and norms that strongly support organizational learning what is organizational effectiveness? - answerthe ultimate dependent variable in organization behaviour. effectiveness is the outcome that more OB theories are implicitly or explicitly trying to achieve what are relationship capital stakeholders? - answervalue derived from an organizations relationship with customers, suppliers, and others who add mutual value define work-life balance - answeran idealized state whereby a person optimizes time and psychological resources between their work and non-work roles what are the 4 major social developments facing organizations? - answertechnological change, globalization, emerging employment relationships, and increasing workforce diversity what are the 2 key features of organizations? - answer1) they are collective entities 2) members have a collective sense of purpose difference between remote work vs. telework - answerremote work is when employees work away from the organizations traditional common worksite vs. telework is when employees work form home or other non-work settings one or more days per month 4 reasons why corporate leaders embrace fads instead of researched OB methods - answer1. due to being bombarded with several ideas from many resources (hard to decipher which has good evidence) 2. OB research is generic 3. sources of fads may be rewarded for marketing their ideas 4. perceptual errors and decision-making biases best way to measure organizational effectiveness is based off of what 4 perspectives? - answeropen systems, organizational learning, high performance work practices, stakeholders what are the 3 indicators of effective transformation? - answer- efficiency - adaptability - innovativeness 4 most discussed HPWP - answer- employee involvement - job autonomy - competency development -rewards for performance and competency development what is the triple bottom line philosophy? - answertry to support or earn positive returns in the economic, social, and environmental spheres of sustainability examples of inputs and outputs in the open systems perspective - answerinputs: raw materials, human resources, information, financial resources, equipment outputs: product/services, shareholders dividends, community support, waste/ pollution what are the 4 factors that directly influence individual behaviour and performance? - answerMARS motivation ability role perception situational factors briefly define motivation (MARS) - answerthe forces within a person that affect his or her direction, intensity, and persistence of voluntary behavior. It is a force, not their actual behaviour briefly define ability (MARS) - answerthe natural aptitudes and learned capabilities required to successfully complete a task briefly define role perceptions (MARS) - answerthe extent to which people understand the job duties (roles) assigned to them or expected of them briefly define situational factors (MARS) - answerconditions beyond the employees immediate control that constrain or facilitate behaviour and performance what are the 5 types of individual behaviours in organizations? - answertask performance organizational citizenship counterproductive work behaviours joining and staying with the organization maintaining work attendance define task performance - answergoal-directed behaviors under individuals control that support organizational objectives. it includes proficiency, adaptivity, and proactivity define organizational citizenship behaviours - answerconsists of various forms of cooperation and helpfulness to others that support the organizations social and psychological context define counterproductive work behaviour - answervoluntary behaviours that have the potential to directly or indirectly harm the organization define joining and staying with the organization - answerbecoming/ remaining a member of organizations define maintaining work attendence - answerminimizing absenteeism when capable of work/ avoiding work when not fit what are the "big five" personality dimensions - answerconscientiousness, agreeableness, neuroticism, openness to experience, extraversion (CANOE) Define personality - answerrelatively enduring pattern of thoughts, emotions, and behaviours that characterize a person, along with the psychological process behind those characteristics developed through hereditary (nature) and socialization (nurture) what are conscientiousness and extraversion the best predictors of - answerjob performance