ORGB 364 Exam Study Guide 2024

ORGB 364 Exam Study Guide 2024 MARS Motivation represents the forces within a person that affect direction, intensity, and persistence of voluntary behaviour MARS Ability includes both natural aptitudes and learned capabilities required to complete a task MARS Role Perceptions refer to how clearly people understand the job duties assigned or expected Task Performance refers to individual goal-directed behaviours contributing to organizational objectives Organizational Citizenship Behaviours (OCB) forms of cooperation and helpfulness to others that support social and psychological context Counterproductive Behaviours have potential to directly/indirectly harm organization/stakeholders The Big Five (CANOE) - conscientiousness - agreeableness - neuroticism - openness - extraversion conscientiousness people who are organized, dependable, goal focused, thorough & disciplined Agreeableness trusting, helpful, good-natured, considerate, tolerant, selfless generous & flexible Neuroticism anxious, insecure, self conscious, depressed & tempermental Openness to Experience imaginative, creative, unconventional & curious Extraversion outgoing, talkative, energetic, sociable Introversion quiet, cautious & less interactive Schwartz Model (10 Categories) universalism, benevolence, tradition, conformity, security, power, achievement, hedonism, stimulation & self direction Schwartz Model (4 Quadrants) openness to change conservation self enhancement self transcendence Moral Intensity degree to which an issue demands the application of ethical principles Moral Sensitvity ability to detect a moral dilemma and estimate its importance Self-Concept refers to an individuals self beliefs and self evaluation (who am i?) Self-Enhancement is motivation to perceive oneself as competent, lucky, ethical & important Self-Verification stabilizes an individuals self view which provides an anchor that gives thoughts and actions Self-Esteem extent to which people like, respect & are satisfied with themselves Self-Efficacy refers to personal beliefs that a task can be completed successfully Locus of Control the persons beliefs about amount of control over personal life events Perceptual Process environmental stimuli received through senses > selective attention > organization & interpretation Mental Models knowledge structures that we develop to describe, explain, and predict the world around us Halo Effect occurs when our impression of a person, based on one characteristic, distorts our perception of other characteristics False Consensus Effect occurs when people overestimate the extent to which others have similar beliefs to their own Primacy Effect tendency to form an opinion of people on the basis of the first information we receive about them