ORGB 364 FINAL Chapter 11

ORGB 364 FINAL Chapter 11 Conflict - answerprocess in which one party perceives that its interests are being opposed or negatively affected by another party Conflict Advantages - answer- motivate active thinking - encourage active monitoring - improve team cohesion Conflict Disadvantages - answer- dysfunctional - consumes productive time - increases stress & job dissatisfaction - discourages coordination & resource sharing - undermines customer service - fuels organizational politics - erodes team cohesion Task Conflict - answeroccurs when people focus their discussion around the issue while showing respect for people with other points of view Relationship Conflict - answerexists when people view each other, rather than the issue, as the source of conflict Minimize Relationship Conflict - answer- emotional intelligence - team cohesion - supportive team norms Conflict Process Model - answerbeings with 6 structural sources of conflict > sources lead one or more parties to perceive a conflict and to experience conflict emotions > this produces manifest conflict, such as behaviours towards the other side 6 Structural Sources of Conflict - answer- incompatible goals - differentiation - interdependence -