Apple Certified Support Essentials exam study guide fully solved & verified for accuracy 2024

iCloud Features Cloud Storage, Communication Services for Mail/Contacts/Calendars/Safari/Photo Stream, Find my Mac Migration Assistant Sources Other OS X systems, Windows systems, external disks including Time Machine backups System Preferences Categories Personal, Hardware, Internet & Wireless, System, Other Configuration Profiles & how to manage them File with .mobileconfig extension containing bundle of settings that can be installed on a Mac, manage through the profiles pane in system preferences once installed System Version Number OS X version number (10.8, 10.9, etc) Build Number More specific operating system version number used primarily by developers Mac Serial Number Unique number to identify a specific Mac Utilities in OS X Recovery Restore System from Time Machine Backup, Install/Reinstall OS X, Get Help Online via Safari, Disk Utility, Startup Disk, Firmware Password Utility, Network Utility, Terminal, and Reset Password Places you can configure iCloud During a user's first time logging in, iCloud preference pane, after upgrade (10.10) Setup Assistant Process that guides user through initial OS X configuration (time zone, creating first user, etc) Requirements for installing Mavericks through the Recovery partition Internet connection for: downloading install files, signing in with Apple ID on computers that shipped versions of OS X older than 10.9 Methods for creating external OS X Recovery drive OS X Recovery Disk Assistant can create mini recovery w/o install files, OS X Installation Disk can be created by using createinstallmedia tool inside the Install OS X Mavericks app Methods for preventing user installation of software updates Disabling update option in App Store preferences, setting Parental Controls for an account Methods for installing Apple software updates Open the App Store and run updates, or download updates from Apple Support website Applications used to manually acquire OS X software updates Safari (web browser), installer? How to check what installations have happened on a system Look in the installations section of System Information (about my Mac) Types of software updated automatically by default System files, Security updates Types of user accounts are in OS X, their differences Standard is default - allows access to personal but not system settings/installations, administrator acct can make changes that affect system/other users, guest user doesn't save files in user space/require password, root user is a system account with unlimited access Security risks of different OS X user account types Standard accounts are okay w/ good passwords, admin accounts can mess with system/other accounts, guest could fill shared folders with bad files, sharing users could mess with folders they have access to Options for limiting a user from having full access to applications and system Parental Control options include: simple finder, limiting apps & widgets, limiting app store, setting time limits, content filtering for some apps Fast User Switching resource issues A user locks a resource when they use it, so if they are still using it and another user tries use the same resource, they will experience resource contention. Fast User Switching security issues Locally connected disks can be seen by all users with fast user switching enabled Account Attributes Info that defines a user account, examples: username, full name, user ID, Universally Unique ID (UUID), group, home folder Types of resource contention that can occur with multiple users logged in / fast user switching Document contention = trying to open file another user has open, peripheral contention = trying to open , and application contention. Default folders in user folder Desktop, Documents, Library (hidden), Movies, Music, Pictures, Public. Optional: Applications, Sites. Options when deleting user account from Users & Groups Delete user folder, don't change home folder, compress home folder to disk image How to associate a new local user with a manually migrated/restored user home folder Ensure the manually migrated/restored user home folder is in /Users, then create an account in Users & Groups with the same username and confirm you want to associate the existing folder when prompted OS X Master Password purpose Master password can be used to reset any local account password Methods of resetting a lost password Administrator can reset using users & groups pane, master password at login, Apple ID at login, FileVault 2 recovery key at startup, or use the Reset Password app in OS X recovery Effects of user changing their own password on keychain Keychain automatically updates, all good