USPS Window Clerk Study Questions and Answers

S.O.L.E.R *squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending Actively attending (enhance listening) Need satisfaction selling Based on the simple recognition that customers buy products to satisfy their needs Need Desire to improve or accomplish something G.I.S.T Greet Inquiring Suggest Thanking Retail customer experience (RCE) Mystery shopper ????? Post office motto Clean stocked and friendly everyday Image factors Personal, professional, postal Postal validation imprints PVI labels Postal retail unit PRN Trigger words Generates negative feelings and are less extensive in a conversation Calming words Make feel relaxed and composed and are usually more effective in an interaction with another person Perception is Reality Bank secrecy act (BSA) Help identity money launderers Form 8105-A Fraud transaction report. Cash transaction $3,000 or more