DEOMI Exam 1 (Study Guide)
What is defined as the act or process of using words, sounds, signs, or behaviors to express or exchange
information or to express your ideas, thoughts, and feelings to someone else? - correct answer
Communication
What five elements make up the communication process? - correct answer a. Communicators (sends
and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural background)
e. Feedback
Whose responsibility is it to send a message that will be attended to and understood? - correct answer It
is the responsibility of the communicator
The words of your message are referred to as what type of communication? - correct answer Verbal
Communication
What is the most powerful way to communicate nonverbally? - correct answer Touching is perhaps the
most powerful nonverbal communication.
Why is it important to study nonverbal communication? - correct answer It is important to study
because where verbal and nonverbal message conflict, nonverbal messages are relied upon more.
What type of communication is between you and at least one other person? - correct answer
Interpersonal communication
Noise, objects, temperature, and distance are all known as what type of barrier to communication? -
correct answer Physical barriers
, Past experiences, hidden agendas, and stereotypes describe which barriers or factors that impact
communication? - correct answer Perceptual barriers
What type of barrier to communication involves anger, fear, and surprise? - correct answer Emotional
barriers
What are the five steps or elements in the listening process? - correct answer 1. Receiving.
2. Attending.
3. Understanding.
4. Responding.
5. Remembering.
Which element in the listening process provides feedback and lets the sender know the message was
received? - correct answer Responding
What are the benefits of effective listening? - correct answer a. Improves communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
What are the three types of listening? - correct answer 1.Active Listening
2.Inactive Listening
3.Selective Listening
Which type of listening involves filtering the message and hearing only what you want to hear? - correct
answer Selective Listening
What are four response blocks that obstruct effective listening? - correct answer 1.Evaluation
What is defined as the act or process of using words, sounds, signs, or behaviors to express or exchange
information or to express your ideas, thoughts, and feelings to someone else? - correct answer
Communication
What five elements make up the communication process? - correct answer a. Communicators (sends
and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural background)
e. Feedback
Whose responsibility is it to send a message that will be attended to and understood? - correct answer It
is the responsibility of the communicator
The words of your message are referred to as what type of communication? - correct answer Verbal
Communication
What is the most powerful way to communicate nonverbally? - correct answer Touching is perhaps the
most powerful nonverbal communication.
Why is it important to study nonverbal communication? - correct answer It is important to study
because where verbal and nonverbal message conflict, nonverbal messages are relied upon more.
What type of communication is between you and at least one other person? - correct answer
Interpersonal communication
Noise, objects, temperature, and distance are all known as what type of barrier to communication? -
correct answer Physical barriers
, Past experiences, hidden agendas, and stereotypes describe which barriers or factors that impact
communication? - correct answer Perceptual barriers
What type of barrier to communication involves anger, fear, and surprise? - correct answer Emotional
barriers
What are the five steps or elements in the listening process? - correct answer 1. Receiving.
2. Attending.
3. Understanding.
4. Responding.
5. Remembering.
Which element in the listening process provides feedback and lets the sender know the message was
received? - correct answer Responding
What are the benefits of effective listening? - correct answer a. Improves communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
What are the three types of listening? - correct answer 1.Active Listening
2.Inactive Listening
3.Selective Listening
Which type of listening involves filtering the message and hearing only what you want to hear? - correct
answer Selective Listening
What are four response blocks that obstruct effective listening? - correct answer 1.Evaluation
