CSAM Exam Questions & Answers 2023/2024

What is IAITAM? - CORRECT ANSWER-International Association of Information Technology Asset Management What three Key Process Areas serve as the core foundation of the ITAM program? - CORRECT ANSWER-1) Program Management 2) Communication and Education Management 3) Policy Management What are the two ways IT Asset Management is defined? - CORRECT ANSWER-1) Business core competency - serves everyone in an organization 2) Business infrastructure - entire program that includes processes, procedures, policies, roles and documentation What three aspects does ITAM manage? - CORRECT ANSWER-Financial, Contractual, and Inventory What is Program Management? - CORRECT ANSWER-set of processes required to build, maintain and monitor the ITAM core competency What is the main purpose of an ITAM program? - CORRECT ANSWER-To capture: - the mission - what the program does/its value - strategies and objectives - defines the roadmap which supports the mission - measurements - feedback to determine the effectiveness of ITAM program - prioritization What is the secondary purpose of an ITAM program? - CORRECT ANSWER-to market the value of ITAM through informing and gathering cooperation What are two main