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IAED Ch 4 Exam Review Latest Updated 2024 | 100% Pass
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IAED Ch 4 Exam Review Latest Updated 2024 | 100% Pass The two basic types of customers with whom emergency telecommunicators must interact are: - Internal and external. Public trust is fragile and can be severely impaired by one negative experience. True or false. - True In the context of emergency telecommunication, ECCS stands for: - Emotional Content and Cooperation Score. Studies show that the ECCS for most emergency callers is between: - 1-2 Most emergency number callers are too upset you communicate effectively. True or false. - False The hysteria threshold refers to: - The point at which a caller loses control over her/his actions and emotions.
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IAED -ETC
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