DECA Business Management and Administration Cluster Exam with Correct Solutions

Which of the following is one of the major responsibilities of environmental law? A. Land Management B. Historic Preservation C. Conservation D. Production - ANSWER-C. Conservation One of the main responsibilities of environmental law is the conservation and preservation of the natural environment. This involves conserving natural resources and preventing pollution. Environmental laws affect businesses because many businesses use natural resources and might contribute to pollution during the production process. Historic preservation involves preserving landmarks, such as buildings. Environmental law is not responsible for land management or production. If all the individuals who own a business share unlimited liability for the business's losses, these individuals are part of a(n) A. Private corporation B. General Partnership C. "S" Corporation D. Public Corporation - ANSWER-B. General Partnership With a general partnership, all partners are liable for the debts of the business. If one partner refuses to pay her/his share of the debts, the other partners will be responsible for paying them. Owners of private, public, and "S" corporations have limited liability. A barrier to effective listening is often the ___________ of the listener. A. Interest B. Concentration C. Patience D. Attitude - ANSWER-D. Attitude The attitude of the listener can keep him/her from effective listening because attitudes affect behavior. If a listener dislikes a speaker or dislikes what the speaker is saying, they may tune out and not listen to the message. Patience, concentration, and interest are not barriers to effective listening. Listening patiently without interrupting the speaker, being genuinely interested in what the speaker is saying, and concentrating on the message help to promote effective listening. An example of a physical communication barrier is A. Emotional Perceptions B. Bias C. Personal Background D. Noise - ANSWER-D. Noise Noise in the background can distract the listener. Emotional perceptions are the ways in which people interpret things. They are usually created or influenced by the background, or upbringing, of the individual, and they can create emotional barriers to communication. Bias is opinion based on feelings or hearsay, rather than fact. It can also create an emotional barrier. Which of the following is a relevant question for a job applicant to ask during an employment interview? A. What is your annual salary? B. Are there any good restaurants near by? C. Why didn't the sales department meet its goals last month? D. What type of training do you provide for this position? - ANSWER-D. What type of training do you provide for this position? Relevant questions are types of questions that pertain to the issue at hand. If an applicant is interviewing for a job, the applicant would ask the interviewer questions about the company, job responsibilities, job training, professional development, etc. It would be inappropriate to ask the interviewer about his/her salary, nearby restaurants, and sales department shortfalls-these questions are relevant to the issue at hand. An effective technique for personalizing a telephone sales presentation is to: A. Ask the customer questions B. Greet the customer by name C. Use a merchandise approach D. Call the Prospect at Home - ANSWER-B. Greet the customer by name If a salesperson is making calls from a prospect list, use of the customer's name will be easy and adds a personal touch to the telephone call. It may not be appropriate to call a potential client at home. Asking questions will reveal information about the clients needs and wants but does nothing to personalize the conversation. The use of a merchandise approach means to make reference to a particular good/service in initiating a conversation with the costumer. One characteristic of letters of inquiry that businesses write to request information from other businesses is that th