ATT RSC Exam Questions and Answers
What is our Promise? - Answer-The 5 Key Behaviours and the Promise Steps have led
to our uniquely award-winning service.
The Promise Pillars guide all interactions and show how we want our customers to be
treated.
Our Promise inspires our teams to deliver extraordinary with every customer, every
time.
This is a call to action that highlights our priorities - People, Purpose, and Passion.
The 5 Key Behaviours - Answer-1. Warm Welcome
2. Use customer's
3. Undivided attention
4. I can help you with that
5. Appreciate
Warm welcome - Answer-Welcome our customer with friendly & genuine greeting
Use customer's name - Answer-Use our customers name throughout the interaction.
Undivided attention - Answer-Give our customer undivided attention
I can help you with that - Answer-Maintain a positive attitude.
Appreciate - Answer-Show appreciation as you walk our customer to the door
The Pillars - Answer-1. Personal
2. Effortless
3. Inspiring
Pillar: Personal - Answer-We know every customer is unique and has different needs.
so we individualize every interaction and adapt to each person
Pillar: Effortless - Answer-We keep it simple. Make it easy, and respect our customers
by clearly providing information the first time with an "I can help you with that attitude"
Pillar: Inspiring - Answer-We paint a picture of a more exciting future- then find an
integrated solution to make it real. So our customers walk away feeling anything is
within reach.
ATT FLOW - Answer-1. Warmly Welcome
2. Uncover Needs
What is our Promise? - Answer-The 5 Key Behaviours and the Promise Steps have led
to our uniquely award-winning service.
The Promise Pillars guide all interactions and show how we want our customers to be
treated.
Our Promise inspires our teams to deliver extraordinary with every customer, every
time.
This is a call to action that highlights our priorities - People, Purpose, and Passion.
The 5 Key Behaviours - Answer-1. Warm Welcome
2. Use customer's
3. Undivided attention
4. I can help you with that
5. Appreciate
Warm welcome - Answer-Welcome our customer with friendly & genuine greeting
Use customer's name - Answer-Use our customers name throughout the interaction.
Undivided attention - Answer-Give our customer undivided attention
I can help you with that - Answer-Maintain a positive attitude.
Appreciate - Answer-Show appreciation as you walk our customer to the door
The Pillars - Answer-1. Personal
2. Effortless
3. Inspiring
Pillar: Personal - Answer-We know every customer is unique and has different needs.
so we individualize every interaction and adapt to each person
Pillar: Effortless - Answer-We keep it simple. Make it easy, and respect our customers
by clearly providing information the first time with an "I can help you with that attitude"
Pillar: Inspiring - Answer-We paint a picture of a more exciting future- then find an
integrated solution to make it real. So our customers walk away feeling anything is
within reach.
ATT FLOW - Answer-1. Warmly Welcome
2. Uncover Needs
