QUALITY MANAGEMENT PLAN (CQM-C) STUDY EXAM WITH CORRECT ANSWERS

QUALITY MANAGEMENT PLAN (CQM-C) STUDY EXAM WITH CORRECT ANSWERS What is quality ? - CORRECT ANSWER-the degree to which a set of inherent characteristics fulfills requirements What is grade? - CORRECT ANSWER-Grade is a category assigned to products or services having the same functional use but different technical characteristics Low quality is always problem but low grade may not be. Modern Quality Management focus on - CORRECT ANSWER-- Customer satisfaction - Conformance to requirements - Fitness for use - Prevention over inspection - Continuous improvement - Management responsibility Quality Theorists - CORRECT ANSWER-1. Edward Deming: PLAN - DO - CHECK - ACTION 2. Phillip Crosby: Zero defect practices (Do it right in the first time) (Prevention) 3. Joseph Juran: Fitness for use (Stakeholders or customers's expectations are met or exceeded) 4. Kaizen: - From Japan, continuous improvement - Improve the quality of people first then quality of products or services 5. JIT: Just in time A manufacturing method that bring inventory down to zero (or near zero) levels 6. ISO 9000 Ensures companies document what they do and do what they document. Project Quality Management Processes - CORRECT ANSWER-1. Plan Quality (Planning) 2. Perform Quality Assurance (Executing) 3. Perform Quality Control (Monitoring and Control) 8.1 Plan Quality: Outputs (5) - CORRECT ANSWER-1. Quality Management Plan 2. Quality Metrics 3. Quality Checklists 4. Project Improvement Plan 5. Project Document Updates 8.1 Plan Quality: Input (7) - CORRECT ANSWER-1. Scope baseline 2. Stakeholder register 3. Cost performance baseline 4. Schedule baseline 5. Risk registers 6. EEFs 7. OPAs 8.1 Plan Quality: Tools & Techniques (9) - CORRECT ANSWER-1. Cost-benefit analysis 2. Cost of quality 3. Control charts 4. Bench-marking 5. Design of Experiments 6. Statistical Sampling 7. Flow charting 8. Proprietary quality management 9. Additional quality management tools 1. Quality Management Plan (output 1) - CORRECT ANSWER-- It describes how project management team will implement the performing organization's quality policy - The quality management plan is a component or subsidiary plan of project management plan - The quality management plan provides inputs to the overall project management plan and must address quality control (QC), Quality Assurance (QA) and continuous process improvement for the project 2. Quality metric (output 2) - CORRECT ANSWER-- Define how quality will be measured. - Are the specify quality goals the project must meet and how the quality control processes will confirm compliance. It can include any types of applicable measurement, including defect rates, bug rates, failure rates, etc. 3. Quality checklist (output 3) - CORRECT ANSWER-- An important output of Plan Quality - A structured tool, usually component-specific, used to verify that a set of required steps has been performed. - Quality checklists are used in QC process but prepared here 4. Process Improvement plan (output 4) - CORRECT ANSWER-This plan aims to eliminate non-value-added activity, eliminate waste, and to determine ho