Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Questions With 100% Correct Answers

Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Questions With 100% Correct Answers Zendesk Sandbox - answerA stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance - answerAnyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non registered When and agent leaves you can reassign their tickets two ways - answer1. Manually reassign each ticket 2. Bulk reassign each ticket Admin>manage>people>select assigned tickets SSL for Zendesk - answerSecure Socket Layer is an a encryptions protocol that ensures secure communications with your help center. SSL is enabled by default for all Z sub domains. Zendesk EV Indicator - answerZendesk indicates SSL to through customers browser by https (HTTP Secure) ad by a padlock icon in address bar. If you create your own sud domain (example instead of ) the SSL no longer applies What are the 3 "ways" you can configure you Zendesk Support Instance for access? - answerRestricted, open, or closed Unverified/Unregistered Users in Zendesk and example - answerUsers that are not prompted to verify their email addresses. This could be a recommended solution for email only support or instances where do not want users visiting the help center. If ticket is submitted than the user does not have to verify email rather gets email notification that the request has been received Registered Users in Zendesk and example - answerRegistered users have verified their email address and users accounts have been created. They can either be verified when submitting a ticket and confirming their email address or you the administrator can create their user account.