Giant Eagle Pharmacy Tech Certification Exam 1 (100% correct and graded A+)

4 Steps to Great Customer Service - Answer-Welcome, Ask & Fulfill, Go the Extra Mile, Thank & Invite Back 5 Steps to Great Service Recovery - Answer-Listen, Apologize, Solve, Thank, Record Which do you follow when Federal and State Government have a law about the same situation? - Answer-Always follow the stricter of the two What is the Giant Eagle Ethics Hotline? - Answer- What does HIPAA stand for? - Answer-the Health Insurance Portability and Accountability Act What does PHI stand for? - Answer-Protected Health Information Can you offer a customer another family member's prescription? - Answer-No. What is Methguard? - Answer-Giant Eagle's program to help prevent the sale of allergy and cold medications primarily used in making methamphetamine. What is the purpose of the Combat Methamphetamine Epidemic Act of 2005? - Answer-To limit the illegal manufacture of methamphetamine by limiting the ability of people to buy large amounts of the ingredients and educating those who sell potential methamphetamine ingredients. What ingredients in allergy and cold medications are used in making methamphetamine? - AnswerPseudoephedrine and Ephedrine Where must the medications containing Pseudoephedrine and Ephedrine be stored? - Answer-In an area where customers do not have direct access such as kept behind a counter or in a locked cabinet. What is OBRA? - Answer-Omnibus Budget Reconciliation Act.What is the purpose of OBRA - Answer-To ensure patients have an opportunity to receive counseling about their medications. What are controlled substances / scheduled drugs? - Answer-Drugs with an identified potential for addiction or abuse What are Schedule I drugs? - Answer-Drugs with high potential for abuse and no recognized medical usage. ie: Heroin or LSD What are Schedule II Drugs? - Answer-Drugs with high potential for abuse, but with a recognized medical usage or benefit. ie: Oxycontin, Percocet, Ritalin, and Morphine