MSSC SAFETY ASSESSMENT EXAM QUESTIONS & ANSWERS SOLVED 100%

1. An_________ customer is a person or organization that receives services or products in exchange for compensation. a) Internal b) External c) In-house d) Departmental - Answer External 2. Improving external customer satisfaction is the main objective of __________. a) Customer service department. b) Retired employees c) Maintenance departments d) HR departments. - Answer customer service 3. Vendors could be considered what type of customer? a) Main b) Substantial c) Internal d) External - Answer external 4. Customer satisfaction should always be the first objective considered when developing _________. a) Vendors b) New or improved products c) Teamwork d) Training matrix - Answer new or improved products 5. The ________ of the product describes the features requested for the product to perform the tasks for which it was intended. a) Form b) Function c) Cost d) Utilization - Answer function 6. Product designers should always consider the effects of tooling design and cost during ___________. a) Prototype development b) Process capability studies c) Team kickoff meetings d) Maintenance of a machine - Answer prototype development 7. Product design teams should provide an environment that encourages ________. a) Criticize other team members at any time b) Add their design ideas freely c) Attend meetings whenever they are available d) Report team meetings to the boss - Answer Add their design ideas free 8. Teamwork, concurrent engineering, tools and techniques are needed in order to make _______________. a) Product introduction b) Sales c) Product scam prevention efforts d) Safety tests - Answer Product introduction 9. Engineers working with manufacturing to become aware of tooling limitations and other problems that may increase production time and cost is an example of _____________. a) Brainstorming b) Product analysis c) Concurrent engineering d) Production processing - Answer Concurrent engineering 10. _______ is a design methodology that designs features into the product that makes it cheaper to manufacture, while maintaining its ability to perform its intended function. a) Design for Manufacturing and Assembly (DFMA) b) Design Criteria and Performance (DCP) c) Design, Manufacture, Deliver (DMD) d) Design for Production and Performance (DPP) - Answer Design for Manufacturing and Assembly (DFMA) 11. to be successful ________must be tied to the company's business plan. a) Team goals b) Donations to the community c) The stock market d) Cross-Training assignments - Answer team goals 12. A team should develop a spending plan as part of their decision making process ________________. a) to ensure that they do not exceed the amount of money allocated to the project b) to ensure that they use all the money allocated to the project c) in case they are audited d) because it is a requirement of all teams - Answer to ensure that they do not exceed the amount of money allocated to the project 13. Supervisors should set measurable objectives to have a way to ____________. a) Eliminate the need to review employees b) Limit the number of employees who can receive a bonus c) Have good performance criteria for review of employee performance d) Have a way to collect data to satisfy management reports - Answer Have good performance criteria for review of employee performance 14. People working together discussing issues and making decisions are key elements of a _______________. a) successful work group b) SPC program c) JIT process d) Histogram - Answer successful work group 15. Company objectives and production goals are important pieces of data to __________. a) Retired employee b) Forklift training certification data c) Self-directed work team d) Predictive maintenance program - Answer Self-directed work team 16. Promoting competition among teams or departments _________________. a) Helps management set their own goals b) Helps establish the baseline to set team goals c) Is a reason to set measurable team goals d) Is not a reason to set measurable team goals - Answer Is not a reason to set measurable team goals 17. Top level management must support a team for it to be ______________. a) Successful b) Ratified c) Certified Fully staffed - Answer Successful 18. When a team sets objectives that they wish to accomplish, care should be taken to ensure that these objectives are _____________. a) Aggressive b) Predictable c) Measurable d) Justifiable - Answer measurable 19. To ensure that a team has____________ meetings, rules for team behavior should be enforced. a) Weekly b) Unproductive c) Productive d) Long - Answer productive 20. The first step in a team development process is an awkward stage for the team members called ______________. a) Storming b) Norming c) Performing d) Forming - Answer forming 21. When a team is formed to tackle a problem, _______________________. a) Supervisor is placed in charge b) Set of guidelines is supplied to guide decisions c) Cost evaluation is performed to justify their work d) Team kickoff meeting is held to get everyone up to speed on the task and meet each other - Answer Team kickoff meeting is held to get everyone up to speed on the task and meet each other 22. ______________ is a technique teams use for generating as many ideas as possible. a) Storming b) Norming c) Brainstorming d) Pareto principle - Answer Brainstorming 23. During a team meeting, any solutions to the problem being discussed that do not meet one or more of the must-have criteria should be _______________. a) Discussed fully b) Tabled to a later meeting c) Given equal consideration d) Eliminated - Answer Eliminated 24. Customer service refers to people and other resources a company devotes to ________. a) assisting customers b) product design c) sales d) cost analysis - Answer assisting customers 25. In customer service, it is important to ________________. a) never admit being at fault b) look into the customer's problem, find a solution, and follow through c) make the customer admit to being at least partially at fault d) make the customer like you even it it means placing the blame on someone else in the organization - Answer look into the customer's problem, find a solution, and follow through 26. Teams should strictly enforce rules about _______to minimize conflict. a) attendance b) arguing c) goal setting d) Facilitator selection - Answer arguing 27. Which type of customer service information stored in a database could help to improve product quality? __________________. a) concerns customers have with specific problems b) customer orders c) customer banking information d) customer addresses. - Answer concerns customers have with specific problems 28. When a customer service agent answers the phone, they should try to answer between the ______________. a) second and the fourth ring b) third and the fifth ring c) first and the second ring d) fourth and the fifth ring - Answer second and the fourth ring 29. Which of the following is not used as a problem analysis tool? ____________. a) Brainstorming b) Shipping Manifest c) Cause and effect diagrams d) Root cause analysis - Answer shipping manifest 30. In a team, the _________ is the one who will stimulate or guide the group to think of ideas. a) facilitator b) recorder c) president d) supervisor - Answer facilitator 31. ____________ involves every employee in the company continually looking for ways to improve processes, and eliminate wasteful actions. a) Concurrent engineering b) Continuous improvement c) Customer service d) Product development - Answer continuous improvement 32. Reaching a _________ means that although the chosen solution may not be the first choice of everyone on the team, each member supports that solution as a viable option. a) impass b) majority c) milestone d) consensus - Answer consensus 33. To be successful in achieving a goal, _______ must be capable of bringing people together, motivating them and finally focusing them in the right direction. a) Quality worker b) Leader c) vendor d) maintenance worker - Answer Leader 34. One method used by _________ to get a team started in the right direction is to sequence the start up activities. a) A team leader b) a vendor c) An outside consultant d) Top management - Answer A team leader 35. A team leader is responsible for setting up internal quality audits __________. a) The team is not spending too much money b) The teams increased pay rate is justified c) Production rates have increased d) Procedures are in place and being followed - Answer Procedures are in place and being followed 36. The specific tasks an employee will be required to perform are described in ________. a) Company newsletter b) Job descriptions c) Employee evaluations d) Machine operation manuals - Answer job descriptions 37. Project management should include __________enable team leaders on other projects to identify availability of potential team members. a) Guarantee of long term work for team members b) Planned release of personnel as the project comes to an end c) Record of underperforming team members d) Planned transfer of unused funds to other teams - Answer Planned release of personnel as the project comes to an end 38. Cross-training increases an employee's value to the company because they have additional skill and________. a) Are eligible for increased pay b) Shorter work periods c) A better understanding of related job functions d) Can demand more benefits. - Answer A better understanding of related job functions A training matrix or database that contains a list of employees and their specific skills ____________. a) Is an invasion of privacy b) Is used by HR for payroll c) Should be sold to telemarketers d) Should be used to assign people to jobs in areas where they already contain the required skills - Answer Should be used to assign people to jobs in areas where they already contain the required skills 40. Communicating ____________is important when training employees. a) At the appropriate level b) Loudly c) In writing