WAPS Exam Questions with 100% Correct Answers | Verified | Updated

WAPS Exam Questions with 100% Correct Answers | Verified | Updated Which of the following are included in CLM (Customer Life cycle) ? A. Acquisition B. Retention C. Suspension D. Conversion - answerA. Acquisition B. Retention D. Conversion Which of the following are required to establish a VPN connection? A. VPN client B. VPN server C. SSL D. Transmission media - answerA. VPN client B. VPN server D. Transmission media You are designing a customer-service strategy for a large company. The client has asked that you incorporate full two-way communication between service staff and the customer. Which of the following methods would you suggest? A. E-mail support B. FAQ C. Customer feedback forms D. VoIP - answerA. E-mail support D. VoIP Despite the overwhelming trend of companies having an online presence, some companies do not see an adequate return on investment from a Web site; or their Web site generates very little interest. Which of these following characteristics might not be a factor for poor performance by a Web site? A. Poor visitor tracking B. 7/24/365 availability C. Poor site design D. Confusing checkout procedures - answerB. 7/24/365 availability Many security features are available for building a secure system. Which of the following describe categories of security features? A. Authentication B. Auditing C. Authorization D. Encryption - answerA. Authentication B. Auditing C. Authorization D. Encryption "Contact us" forms are an example of which of the following? A. One-way communication B. Full two-way communication C. Limited two-way communicat