CIGNA Exam Questions and Answers
HEDIS - Answer-Healthcare Effectiveness Data and Information Set
What's the purpose of HEDIS - Answer-Employers and individuals use HEDIS to
measure the quality of health plans. HEDIS measures how well health plans give
service and care to their members.
Health plans use HEDIS to see where they are performing well, and where they need to
improve.
How does HEDIS work? - Answer-Here's how it works: Health plans collect data about
their performance on certain services and types of care. For instance, the plan keeps
track of how many children get immunizations. They report the data to the National
Committee for Quality Assurance (NCQA)
NCQA - Answer-National Committee for Quality Assurance
What is the NCQA? - Answer-The NCQA is a private, non-profit organization focused on
assessing the quality of health care provided.
The NCQA provides accreditation to a wide range of health care organizations,
including health plans that meet its quality standards.
Tell me about a time when you gave great customer service. How did you know it was
great? - Answer-no
. Tell me about a time when you received positive feedback. - Answer-no
Tell me about a time when you had to explain a difficult concept to a coworker or
customer. How did you make that person understand? - Answer-no
Name a time youve motivated your peers or coworkers - Answer-no
Tell me about a time when a coworker asked you to do something against policy? Did
you do it? How did you let your coworker know that it was against policy? - Answer-no
What do you think you bring to this company? - Answer-no
Tell me about a time when you had to diffuse a situation with an upset customer. -
Answer-no
Tell me about a time when you had to deliver a difficult message to a customer. What
made this situation so difficult? How did you deliver the message? - Answer-no
HEDIS - Answer-Healthcare Effectiveness Data and Information Set
What's the purpose of HEDIS - Answer-Employers and individuals use HEDIS to
measure the quality of health plans. HEDIS measures how well health plans give
service and care to their members.
Health plans use HEDIS to see where they are performing well, and where they need to
improve.
How does HEDIS work? - Answer-Here's how it works: Health plans collect data about
their performance on certain services and types of care. For instance, the plan keeps
track of how many children get immunizations. They report the data to the National
Committee for Quality Assurance (NCQA)
NCQA - Answer-National Committee for Quality Assurance
What is the NCQA? - Answer-The NCQA is a private, non-profit organization focused on
assessing the quality of health care provided.
The NCQA provides accreditation to a wide range of health care organizations,
including health plans that meet its quality standards.
Tell me about a time when you gave great customer service. How did you know it was
great? - Answer-no
. Tell me about a time when you received positive feedback. - Answer-no
Tell me about a time when you had to explain a difficult concept to a coworker or
customer. How did you make that person understand? - Answer-no
Name a time youve motivated your peers or coworkers - Answer-no
Tell me about a time when a coworker asked you to do something against policy? Did
you do it? How did you let your coworker know that it was against policy? - Answer-no
What do you think you bring to this company? - Answer-no
Tell me about a time when you had to diffuse a situation with an upset customer. -
Answer-no
Tell me about a time when you had to deliver a difficult message to a customer. What
made this situation so difficult? How did you deliver the message? - Answer-no
