CAP Exam Practice Questions and Answers 2024 Graded A

Managers spend the majority of their time in which activity? - Communicating Networking accounts for what portion of all positions found by job candidates? - Two-thirds Which gesture in nonverbal communication is probably less uniformly understood in all cultures? - Lack of eye contact Three factors involved in any attempt to realize objectives in an organization are goals, limited resources, and - People What advice should you give a supervisor about relationships with subordinates? - Give compliments freely Standards that evaluate output with regard to expectations are known as - Performance Universal greeting in the United States - A handshake Communication, coordination, and collusion are three classes of behavior in an - Oligopoly An insecure employee performs best under which kind of leadership? - Autocratic Focus in the task level of operations is an aspect of - Scientific management In value chain management, the power is held by the - Customers Positive stress is also known as - Eustress During a presentation, a speaker's persuasive skills should include - High eye contact Disadvantage of working in groups or teams - Groupthink Work structure has a major influence on worker - Motivation According to Maslow; A manager who praises a subordinate is fulfilling the worker's - Esteem needs One advantage of a line organization is its - Consistency The idea that conflict is natural and not always evil describes conflict from the - Human relations view Higher management most frequently uses the formal communication channel called - Downward Fixed-and-variable ratio schedules are reinforcement techniques that are - Intermittent Growth and psychological development on the job fulfill an individual's need for - Self-actualization Individual's incentive plan - Piecework plan The conflict management style which tends to lead to the overall best solution is - Collaborating An organization that requires employees to report to only one supervisor is using effective - Unity of command The function of a development specialist is to deal with - Organizational change An abstract of a formal report contains a condensed version of the report's - Conclusions and recommendations Type of letter that requests some type of adjustment - Claim The type of report that offers recommendations is - Analytical WinZip is an example of - File compression A file type that a user can open in software like Microsoft Excel? - XLSX In large businesses, primary backup computer file storage on - Shared storage drives In written communications, business jargon and redundancies may be corrected by - Editing A simplified letter format has a - No writer identification In a simplified letter, - The subject line is in all caps One of the primary principles of design is - Movement In a written report, second-level subheadings - Started flush with the left margin