MSSC Safety Exam Questions and Answers

MSSC Safety Exam Questions and Answers To be successful, __________ must be tied to the company's business plan. - Answer ️️ -team goals The first stage in a team development process is an awkward stage for the team members called __________. - Answer ️️ -forming When a team sets objectives that they wish to accomplish, care should be taken to ensure that these objectives are __________. - Answer ️️ -measurable Reaching a __________ means that although the chosen solution may not be the first choice of everyone on the team, each member supports that solution as a viable option. - Answer ️️ - consensus When a team is formed to tackle a problem, a __________. - Answer ️️ -team kickoff meeting is held to get everyone up to speed on the task and meet each other Promoting competition among teams or departments __________. - Answer ️️ -Is not a reason to set measurable team goals Which of the following is not used as a problem analysis tool? - Answer ️️ -shipping manifest __________ is a technique teams use for generating as many ideas as possible. - Answer ️️ - brainstorming Improving external customer satisfaction is the main objective of __________. - Answer ️️ - customer service departments A(n) __________ customer is a person or organization that receives services or products in exchange for compensation. - Answer ️️ -external Customer satisfaction should always be the first objective considered when developing __________. - Answer ️️ -new or improved products Teamwork, concurrent engineering, tools and techniques are needed in order to make __________ productive. - Answer ️️ -product introduction Company objectives and production goals are important pieces of data to a __________. - Answer ️️ -self-directed work team In customer service, it is important to __________. - Answer ️️ -look into the customer's problem, find a solution, and follow through Which type of customer service information stored in a database could help to improve product quality? - Answer ️️ -concerns customers have with specific products Teams should strictly enforce rules about __________ to minimize conflict. - Answer ️️ - arguing Engineers working with manufacturing to become aware of tooling limitations and other problems that may increase production time and cost is an example of __________. - Answer ️️ -concurrent engineering Vendors could be considered what type of customer? - Answer ️️ -external In a team, the __________ is one who will stimulate or guide the group to think of ideas. - Answer ️️ -facilitator Top level management must support a team for it to be __________. - Answer ️️ -successful __________ is a design methodology that designs features into the product that make it cheaper to manufacture while maintaining its ability to perform its intended function. - Answer ️️ - Design for Manufacturing and Assembly (DFMA) When a customer service agent answers the phone, they should try to answer between the __________. - Answer ️️ -second and the fourth ring During a team meeting, any solutions to the problem being discussed that do not meet one or more of the must-have criteria should be __________. - Answer ️️ -eliminated Supervisors should set measurable objectives to __________. - Answer ️️ -have good performance criteria for review of employee performance Product designers should always consider the effects of tooling design and cost during __________. - Answer ️️ -prototype development To ensure that a team has __________ meetings, rules for team behavior should be enforced. - Answer ️️ -productive Customer service refers to the people and other resources a company devotes to __________. - Answer ️️ -assisting customers A team should develop a spending plan as part of their decision making process __________. - Answer ️️ -to ensure that they do not exceed the amount of money allocated to the project Product design teams should provide an environment that encourages team members to __________. - Answer ️️ -add their design ideas freely __________ must know all the team roles. - Answer ️️ -a team lead