ASAP PACE Certificate (2024 Updated) with Complete Solutions!

Convergent thinking - ANSWER-Relies on reason and logic to find the one best answer to a question Divergent thinking - ANSWER-Focuses on producing a broad variety of ideas interpersonal communication - ANSWER-the exchange of thoughts, feelings, and beliefs between two or more people Why do we communicate interpersonally? - ANSWER-Share and collect business data. Express our ideas and opinions and understand those of others. Give and receive emotional support. Make decisions and solve problems. Influence the attitudes and behaviors of others. Establish and maintain relationships. Collaborate and achieve goals. Types of communication - ANSWER-verbal and nonverbal. Email, phone, memos, IM, social media, face to face. One on one and one to many. Levels of Communication - ANSWER-1. Casual 2. Critical 3. Crucial casual communication: low intensity and casual. "Did you see the show last night?" Critical communication: a higher level of importance, having a phone call with a project owner about a status update. Crucial communication: opposing opinions, high stakes strong emotions, EX: Performance reviews. Job offer scenario. Negotiations. Effective communicators adjust their communication based on the level of intensity and where they are on the communication scale. You have to adapt as the convo ebbs and flows. Crucial Communication Components - ANSWER-Opposing opinions, high stakes, strong emotions Communication Cycle - ANSWER-Sender > Message > Receiver Sender sends and receiver receives. Sender encodes the message and sends it. Receiver decodes the message and interprets it. The receiver responds and becomes the sender. Main 3 Components of Communication - ANSWER-1. Word Choice 2. Tone of Voice 3. Body Language components of communication - ANSWER-Words - 10% importance, but still important. Tone - 35% - Becomes important on the telephone. We can read tone of voice in an email as well. Body language - 55% VERY IMPORTANT when doing face to face convo. Context and listening are still important. Word Choice (% of meaning) - ANSWER-10%