CMN 003V EXAM 1 QUESTIONS AND ANSWERS RATED A+

CMN 003V EXAM 1 QUESTIONS AND ANSWERS RATED A+ active listening a person's willingness and ability to hear and understand channel the means by which a message is communicated; a type of pathway cognitive complexity ability to consider a variety of explanations and understand a given situation in multiple ways communication competence the ability to communicate in ways that are effective and appropriate in a given situation content dimension Consists of the literal information being communicated by the message ex: "The printers out of paper" → there is no paper in the printer context the physical and psychological environment in which you message is communicated decode interpreting a message downward communication superiors to subordinates dynamic constantly changing and evolving as ppl send, receive, and interpret messages from multiple sources emotional intelligence ability to understand, express, and manage emotions, and to use emotion to facilitate thought empathy skill at identifying and feeling what others around you are feeling encode put idea into the form of language/behavior that your receiver understands Emotional Quotient (EQ) a person's level of emotional intelligence ethics guides us in judging whether something is morally right or wrong explicit rules someone has clearly articulated these as direct expectations for communicative behaviors ex: supervisor tells you not to talk about your marketing strategies with anyone outside company feedback a receivers various verbal and nonvberal reactions to a message formal professional networks generally have clear lines of authority and reporting structures, shoulder standard sets of responsibilities, and require accountability to other network members formality ceremonious quality; ceremonious adherence to rules; something done just for form's sake; Ex. mere formality implicit rules rules that almost everyone in a certain social group knows and follows even though no one has formally expressed them ex: having unspoken rule not to talk about salary informal professional networks consist of voluntarily professional connections (friendships w coworkers) rather than formal reporting structures language structured system of symbols used for communicating meaning lateral (horizontal) communication among peers/colleagues with relatively equal positions message verbal/nonverbal behaviors to which people give meaning Metacommunication communication about communication; used to avoid misunderstanding and provide listeners with clarity ex: "Let me tell you what i think" "Don't take this the wrong way" noise anything that interferes with a receivers ability to understand the message; physical, psychological, physiological