Accredited Residential Manager - ARM Certification Questions and answers 100% guaranteed PASS

Emotional Intelligence - ANSWERThe ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use to use this information to guides one's thinking and actions. Job Analysis - ANSWERIs the process of identifying essential Skills, Knowledge, and Abilities required to perform a job; Forms the basis of all subsequent human resources activity. Behavioral - ANSWERA type of question asked by an interviewer to determine a persons disposition based on previous behavior in particular situations. Orientation - ANSWERIs the process of informing new employees what is expected of them on the job as well as making them feel welcome and comfortable. Avoiding/Avoidance - ANSWERIs a style of conflict resolution in which a person withdraws from the issue and/or side-steps the conflict. Employee Handbook - ANSWERGenerally the most common format used to communicate company policies, vision, and mission. Job Description - ANSWERDefines the job in terms the responsibilities, reporting structure, and the Skills, Knowledge, and Abilities required to fulfill the duties of the position as identified in the Job Analysis. Recruiting - ANSWERThe process of identifying and attracting qualified job applicants. Job Knowledge - ANSWERA type of question asked by an interviewer to determine whether the applicant has the necessary knowledge to perform the job. Collaborative - ANSWERStyle of conflict resolution in which parties work together to solve the problem, and have confidence in each other as partners. Performance Feedback - ANSWERAn ongoing process in which the manager and employee have constructive conversations related to performance. Kinesthetic - ANSWERA type of learner that learns best with a hands on approach and explore the physical world; also called Tactile Learners. Autocratic - ANSWERA style of management in which decisions are imposed on subordinates; also known as Theory X management,where managers believe people dislike work and must be told what to do. Coaching - ANSWERIs used to develop employees rather than address specific behaviors and performance. Equal Employment Opportunity Commission - ANSWEREEOC Rent Roll/Collections Report - ANSWERA listing of all units showing the residents' name, rental rate, and status of collections. Delinquency Report - ANSWERThe report that tracks late payments of rent, updated monthly and sent to owner in the reports. Budget Variance - ANSWERIs a difference in the amount forecast for an account in a budget, and the actual amount spent or earned in the account. Gross Potential Income (GPI) - ANSWERTotal income possible of a property if 100% occupied and 100% of rent collected. Loss to Lease - ANSWERThe amount of money "lost" due to rents being less than market rent. Vacancy and Collection Loss - ANSWERThe amount of potential income not being acquired due to vacancy or non-payment of leased space. Effective Gross Income - ANSWEREGI Effective Gross Income (EGI) - ANSWERNet rent revenue plus miscellaneous income minus vacancy and collection loss; Income - other expenses = ? Net Operating Income. - ANSWERNOI Net Operating Income (NOI) - ANSWERTotal Collections, less operating expenses, that goes to lenders (in the form of Debt Service) and owners (in the form of Return On Investment). EGI-OE=? Annual Debt Service - ANSWERADS Annual Debt Service (ADS) - ANSWERPayments on principle or interest of mortgage/loans each year. Before-Tax Cash Flow - ANSWERBTCF Before-Tax Cash Flow (BTCF) - ANSWERIllustrates the owner's in