CHL A+ Compiled Questions and Answers 2024 Update

Skill Set - The skills required to accomplish a specific task or function. Span of Control - The number of employees one person can effectively supervise decreases as the complexity of their job duties increases Unity of command - An organizing principle that suggests each employee should only have one supervisor. input - A CS leader must be able to solicit _______ from the CS team Biomedical Engineering - The work in Sterile Storage area does NOT include _______. Culture - The beliefs, values, and norms shared by department personnel that are considered valid, and are passed onto new employees in the department. Zero-tolerance Policy - A policy that permits no amount of leniency regarding harassing behavior. Discrimination - Unfavorable or unfair treatment on the basis of an individual's race, religion, gender, national origin, disability, age, and in some states and communities, sexual orientation. Mission Statement - Successful team leaders and their teams develop goals based on their facilities _______. C-Suite - Those in the highest healthcare administrative levels, also called Executive Team. Usually has "chief" in the title. Chief Nursing Officer (CNO) - This position leads patient care services, and oversees the nursing staff including Registered nurses (RNs) and Licensed Nursing Assistants (LNAs) Chief Nursing Officer (CNO) - This leader is responsible for the policies and practices used to manage direct patient care CNO - Chief Nursing Officer CPCP - Chief of Patient Care Practice COS - Chief of Surgery CMO - Chief Medical Officer CCU - This nursing unit is reserved for patients with intensive nursing needs that require skilled nursing or constant care and supervision. CCU - Critical Care Unit ICU - Intensive Care Unit ITU - Intensive Therapy Unit Educational Systems - Useful sources of data to generate information that specifies actual departmental performance do not include _____ Dashboard - A collection of statistical data about a CS department's key performance indicators that indicate the extent to which goals are being attained KPI - Key Performance Indicator