Salesforce Admin Certification Exam Questions and Answers Latest Updated 2024/2025 (100% Solved GRADED A+)

Salesforce Admin Certification Exam Questions and Answers Latest Updated 2024/2025 (100% Solved GRADED A+) Which schedule type can be defined for a product? (Choose 2) Revenue Quantity Forecast Production ️Quantity ️Revenue How can a sales user relate an opportunity to a campaign? (Choose 2) Use the campaign influences related list on the opportunity Select the campaign record type when creating the opportunity Select the primary campaign source for the opportunity Use the campaign hierarchy related list on the opportunity ️Use the campaign influences related list on the opportunity ️Select the primary campaign source for the opportunity 00:0201:22 Universal Containers set the Organization-Wide Defaults for accounts to public read/write. The sales management team is importing a new set of account records and needs to limit access to them. Access should be restricted to the account owner and members of a public group. How can this be accomplished? Create a sharing rule to grant access to members of the public group. Manually share each account record with members of the public group. Update the organization - wide defaults for accounts to private and create a sharing rule for the group. Upgrade the role hierarchy and assign members of the group to a role at the top of the hierarchy. ️Update the organization - wide defaults for accounts to private and create a sharing rule for the group. Universal Containers is capturing a percentage discount directly on an opportunity record. Sales management needs to include the discounted opportunity amount in pipeline reports. How can the system administrator make the discounted amount available? Create a formula field to calculate the discounted amount. Salesforce Admin Certification Exam Questions and Answers Latest Updated 2024/2025 | 100% Solved GRADED A+! Create an auto-number field to calculate the discounted amount. Create a cross object formula field to calculate the discounted amount. Create a roll-up summary field to calculate the discounted amount. ️Create a formula field to calculate the discounted amount Which setting can a system administrator control in the Salesforce user interface? (Choose 3) Enable enhanced list views Enable hover details Enable spell checker Enable Chatter for specific users Enable customizable recent items ️Enable enhanced list views ️Enable hover details ️Enable spell checker Sales Managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time-off request. Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model? Read for Accounts View All for Opportunities View All Data Read for Opportunities ️View All for Opportunities Universal Containers has set the organization-wide default settings for accounts to private. Amy and bob are on separate sales teams, but are assigned to the same role in the hierarchy. Amy is a member of the “Sales West” public group and needs access to all accounts owned by Bob, a member of the “Sales East” group. How would an administrator grant Amy access to only Bob’s accounts? Add Amy to the "Sales East" public group Create a sharing rule between the "Sales West" and "Sales East" public groups Add Amy to Bob's default account team Add Amy to the role above Bob in the role hierarchy ️Add Amy to Bob's default account team Which record type can be updated when converting a lead (Choose 2) An existing opportunity record An existing custom object record An existing account record An existing contact record ️An existing opportunity record ️An existing account record A user profile has login hour restrictions set to Monday through Friday 8am to 5pm. The user logged in at 4:30 pm on a Tuesday and it is now 5:01 pm. Which behavior of the application should the user expect? The user will be able to continue working and start new sessions The user will be logged out and any unsaved work in progress will be saved The user will be able to continue working, but will be unable to start any new sessions The user will be logged out and any unsaved work in progress will be lost ️The user will be logged out and any unsaved work in progress will be lost Which functionality is available when customizing tasks? (Choose 2) Roll-up summary fields can be created for tasks Record types can be created for tasks Recurring tasks can be assigned to more than one user Validation rules can be created for tasks ️Record types can be created for tasks ️Validation rules can be created for tasks What can an administrator assign to both Ideas and Answers? Status Categories Sharing Rules Workflow Rules ️Categories Which statement about formula fields is true? (Choose 2) Formula fields are read-only on record detail pages Formula fields can reference themselves in the formula Formula fields can reference fields on a child object Formula fields can reference fields on a parent object ️Formula fields are read-only on record detail pages ️Formula fields can reference fields on a parent object 00:0201:22 Which statement about public groups is true? (Choose 2) Public groups can be used when manually sharing a record Public groups can be used in sharing rules Public groups can be created by any user Public groups allows users to delete personal accounts ️Public groups can be used when manually sharing a record ️Public groups can be used in sharing rules Universal Technology sells software and consulting services. The software sales team uses a different set of sales stages than the consulting services team. How can a system administrator set up the process? (Choose 2) Use a validation rule to prevent the software from access the services team's sales process Create a record type for each sales process and assign it to the appropriate profiles Create a separate lead process for the software sales team and service sales team Create a unique list of opportunity stage picklist values for each sales process ️Create a record type for each sales process and assign it to the appropriate profiles ️Create a unique list of opportunity stage picklist values for each sales process A system administrator at Universal containers incorrectly imported a set of records and needs to remove them from Salesforce. Which tool should the administrator use to complete the task? (Choose 2) Excel Connector Import Wizard Mass Delete Data Loader ️Mass Delete ️Data Loader A user receives an error message when attempting to login to Salesforce. What is the first step the Salesforce administrator should take to troubleshoot the problem? Change the login IP ranges Unlock the user View the login history Reset the password ️View the login history What determines whether a user can create a new record using a specific record type? Profile Field level security Page layout Sharing ️Profile Universal Finance has segmented its customer base into two categories: High Wealth and Retirement. High Wealth accounts should be visible to High Wealth Sales team members only. Retirement accounts should be visible to all sales users. How can a system administrator meet this requirement? Create a new profile for Retirement Sales team members and remove read access to High Wealth account records. Set the organization-wide default sharing to public read-only and create a sharing rule to limit access to High Wealth accounts Create a new record type for high Wealth accounts and share the record type with High Wealth sales team members Set the organization-wide default sharing to private and create a sharing rule to share Retirement accounts with all Sales users ️Set the organization-wide default sharing to private and create a sharing rule to share Retirement accounts with all Sales users Which statement about Mobile Lite is true? (Choose 2) It must be enabled by an administrator It is available to customer portal users It is available to users without a mobile license It is available to partner portal users ️It must be enabled by an administrator ️It is available to users without a mobile license A marketing user has received a file of leads to import into Salesforce. What is the best way to avoid duplicating records? Validation rules Import Wizard Merge Leads Function Data Loader ️Import Wizard Which functionality is available when enhanced lists are enabled? (choose 2) Create new records from a list view Edit dependent picklists inline from a list view Calculate the sum of a number field displayed in a list view Edit multiple records directly from a list view ️Create new records from a list view ️Edit multiple records directly from a list view A marketing manager needs to view summary metrics across a set of related campaigns. How can this be accomplished? Build a lead source report to summarize the campaign metrics Establish the campaign influence between related campaigns Create a campaign hierarchy and include the related campaigns EMAIL ME: EMAIL ME: Create a cross object formula field to calculate summary metrics ️Create a campaign hierarchy and include the related campaigns What does the report type determine when a new report is created? (Choose 3) Whether the report will be tabular, summary, or matrix Whether the report can be displayed in a dashboard The fields available to include in the report The object included in the report The default columns in the report ️The fields available to include in the report ️The object included in the report ️The default columns in the report Which is a capability of Chatter files? (Choose 2) Store Chatter posts in a Salesforce Content group View a list of files shared with a Chatter group Link a Salesforce Content library to a Chatter profile Post files from a Salesforce Content library to a Chatter feed ️View a list of files shared with a Chatter group ️Post files from a Salesforce Content library to a Chatter feed Universal Containers populates the industry field on each account record. The Vice president of sales would like the industry information on related opportunity records and updated when the value is updated on the account record. How can a system administrator meet his requirement? Create a roll up summary field on the opportunity Create a cross-object formula field on the opportunity Create a cross-object formula field on the account Create an account workflow rule with an opportunity field update ️Create two separate lead process and record types How can a System Administrator restrict users from viewing certain fields in list views, searches and reports? Set the field to hidden on the user profile Remove the field from reports and list views Set the field to hidden using field level security Remove the field from the page layout ️Set the field to hidden on the user profile Which is available when creating list views? (Choose 2) List views can be filtered using AND, OR and NOT filters List views can be filtered by tags List views can be filtered by record owner profile List views can be filtered by record ownership ️List views can be filtered using AND, OR and NOT filters ️List views can be filtered by record ownership EMAIL ME: EMAIL ME: Universal Containers outsources its first tier of customer support to a partner. What can be used to identify all individuals who contribute to resolving a case? Partner Roles Sales Teams Case Teams Contact Roles ️Case Teams What should be used to control a user’s ability to view a dashboard? (Choose 2) Sharing Rules Source Report folder access Dashboard folder access Dashboard properties ️Source Report folder access ️Dashboard folder access What is a capability of the content delivery feature of Salesforce Content? (Choose 3) Generates URLs for content files Publishes content from Salesforce to a company's website Makes content available to recipients within and outside of Salesforce Track how often content is viewed if downloaded Tracks which recipients have viewed and downloaded content ️Generates URLs for content files ️Makes content available to recipients within and outside of Salesforce ️Track how often content is viewed if downloaded Universal Containers pushes an account number from an external accounting system into Salesforce. Sales users must be able to view the account number in Salesforce, but must not be able to modify it under any circumstances. How can a system administrator meet this requirement? Remove the "Edit" permission on the account object for the sales user profile Set the field-level security for account number to visible and read only for the sales user profile Set the account number field to read-only on the page layout assigned to the sales user profile Set the organization-wide default settings for accounts to read only ️Set the field-level security for account number to visible and read only for the sales user profile When are workflow rules evaluated based on the order of execution? (Choose 2) Before Apex Triggers After validation rules After escalation rules After assignment rules EMAIL ME: EMAIL ME: ️After validation rules ️After assignment rules Which functionality is available when using the data export service? (Choose 2) Schedule a recurring export Include the values for formula fields Include attachments Export a subset of records for a given object ️Schedule a recurring export ️Include attachments Which tool can automatically prevent duplicate records? Import Wizard Connect for Office Excel connector Data Loader ️Import Wizard Which statement about record types is true? (Choose 2) Record types can be used to define picklist values available for a given field The ability to create records of a specific record type is determined by the profile Users cannot view records assigned to a record type their profile does not have access to Record types can only be assigned to one profile at a time ️Record types can be used to define picklist values available for a given field ️The ability to create records of a specific record type is determined by the profileQ35 What automatically occurs when a custom field is deleted? (Choose 2) The field is removed from the associated workflow rules The field history tracking data is deleted The field values are archived in the setup audit trail The field is removed from the associated page layouts ️The field history tracking data is deleted ️The field is removed from the associated page layouts What is required to make a user an approver in the approval process? The user must opt in to receive email alerts when an approval is requested The user must have read permission for the object in the approval process The user must be in the same role as the approval submitter in the role hierarchy The user must be setup as a delegated approver ️The user must have read permission for the object in the approval process How can a system administrator add users to a Salesforce organization using Chatter Free? (Choose 2) Assign Chatter Free licenses to users outside the specified email domains Create users in the organization and assign them a chatter free license