Lean Six Sigma Green Belt Training - Measurement System Analysis test questions fully solved

If the data from a valid measurement system showed the number of balance inquiry calls to a call center varied greatly on two different days when the answering of calls had been changed to a new department, it would be due to... a change to the process. Three general categories used to classify reasons accounting for change in selected data are... expected variation, change to the process, and change to the measurement system. Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:01 / 0:15 Full screen R&R in Gauge R&R represents... Repeatability & Reproducibility. The primary attributes of a good measurement system are... accuracy and precision. What could be a solution for an operator receiving thirty calls only requesting a balance inquiry, but identifying 10 of them as balance inquiries and the other 20 as other call types? Standardize the definition of balance inquiry call What measurement tool uses a master attribute? Gauge R&R If three operators, individually, listened to a recording of the same call and they all identified the call in the same category, that would be an example of... gauge reproducibility. Which one of the following categories best explains why the number of incoming calls at a service center varies slightly day-to-day? Expected or common cause variation What is the term used to describe the established standard or correct answer in an Attribute Gauge R & R study? Master Attribute