CPXP 3 Question and answers correctly solved 2023/2024

CPXP 3 Question and answers correctly solved 2023/2024DESK model to counsel a team member - correct answer D: Describe the problem behavior you have seen E: Explain/ evaulate how the problem behavior affects outcomes and performance( how you feel) S: Show exactly what steps the person needs to take to improve ( behavior you want to see happen) K: Know the consequences (the staff member being corrected) " I have noticed you leave your work space in an inapporiate manner. I'm dissapointed in this and want you to fix it. Let me show you how the space should look lije when you leave for day. This is a verbal warning , if it happens again... then ... Five Pillars of Excellence - correct answer People Service Quality Finance Growth AIDET - correct answer Acknowledge (Mr. Smith) Introduce (with experience) Duration (Length of test) Explanation (explain the procedure, Thank patient Managing difficult behavior - correct answer Maintain adequate space Keep hands out of pocket Avoid threatening gesture