UNITED HEALTHCARE (UHC)– ETHICS AND COMPLIANCE LATEST EXAM REAL EXAM QUESTIONS AND CORRECT ANSWERS|A+ GRADE

Agent Brenda is presenting Medicare Advantage plan options to her consumer, Melanie. During the presentation, Brenda tells Melanie that Medicare gives each plan a Star Rating. Which of the following is not an appropriate response when Melanie asks what the Star Rating means? CORRECT ANSWERS100% - Brenda should tell Melanie that the Star Rating is the same for every plan and it does not accurately reflect a plan's performance in certain categories. Agent Bryan wants to grow his book of business. Which of the following lead generating activities is NOT compliant?CORRECT ANSWERS100% - At each appointment he asks the consumer for the name and phone number of at least one acquaintance who is 65 or older and calls the referred individual. Agent Jacob learns that Emily, the consumer with whom he is meeting, is the authorized legal representative for her father. What must Jacob explain to Emily when completing an Enrollment Application for her father? - CORRECT ANSWERS100% Jacob must explain that Emily will sign the Enrollment Application and must be able to provide documentation upon request by the Plan that indicates her legal authority to enroll her father. Agent John is planning to conduct a series of events. Some will be strictly educational, others will be formal presentations of specific UnitedHealthcare plans, and others will be informal marketing events where he can generate leads and schedule future in-home marketing appointments. Of the three types of events John plans to conduct, which need to be reported to UnitedHealthcare? - CORRECT ANSWERS100% ******* Agent Kim is conducting an event that has been advertised as educational. Which activities are permitted at an educational event? - the one with scope of appointments in the answer An agent should only enroll a consumer in a product