Crisis Comm Exam 1 (100% Verified Solutions)

CCMP correct answers Comprehensive Crisis Management Program. Requires integration from such diverse areas as small-group decision-making, media relations, environmental scanning, risk assessment, and reputation management. The most effective way to develop a CCMP is to base your choices on practices and policies that have proven to be effective rather than depending on speculation 3 stages of crisis management correct answers Pre-crisis Crisis Event Post-crisis Crisis correct answers A general definition of crisis is some breakdown in a system that creates shared stress. Disaster correct answers Events that are sudden, seriously disrupt routines of systems, require new courses of action to cope with the disruption, and pose a danger to values and social goals. Organizational crisis correct answers The perceived violation of salience stakeholder expectations that can create negative outcomes for stakeholders and/or the organization Stakeholders correct answers A person or group that is affected by or can affect an organization. The perceptions of stakeholders help to define an event as a crisis. If they believe an organization is in crisis, a crisis does exist. Crises and Reputation correct answers Crises disturb some stakeholder expectations, resulting in people becoming upset and angry, which threatens the relationship between the organization and its stakeholders. Reputations are how stakeholders perceive the organization. When expectations are breached, stakeholders perceive the organization less positively; the reputation is harmed. Environmental Damage correct answers This is another outcome of accidents. Examples can include structural or property damage, explosions, negative impact on the environment. Careless handing of an accident can add to the damage Operational Crises correct answers Reflect the roots of crisis management itself. Operational crises capture those situations where there is actual or potential disruption to organizational operations. they also create some specific communicative demands for crisis managers because they must consider the information needs of various stakeholders when there are disruptions. Paracrises correct answers Situations where crisis managers must manage a crisis risk in full view of its stakeholders. Paracrises reflect the reputational focus of many crises. A paracrisis warrants attention because neglect or mismanagement could escalate into an operational crises. A paracrisis is a specific type of crisis warning sign.