CIS APM Questions with complete solution 2023/2024

CIS APM Questions with complete solution 2023/2024Where does APM reside within Service Now - correct answer ITBM What is CSDM in the context of APM? - correct answer Service Now’s Common Services Data Model (CSDM) is the guiding framework that the project team should use to design APM architecture. CSDM introduces the 'Application Service' entity, which is a key connection point between business applications and other entities in Service Now platform. Business Capability - correct answer A business capability is an expression of what a business does and can do. Service Now uses business capability mapping to establish a CI relationship between the business capability and its associated application or applications. Business Application - correct answer A business application is software used by business users to perform a business function. Application Service