AAMI CREMATORY & CEMETERY OPERATIONS TEST STUDY SET QUESTIONS WITH COMPLETE SOLUTIONS.

AAMI CREMATORY & CEMETERY OPERATIONS TEST STUDY SET QUESTIONS WITH COMPLETE SOLUTIONS. It is believed that the first cremation occurred during the Stone Age The concept of the disembodied souls which through the ceremonies by the living is liberated from the body to then enter into the spiritual life is credited to Ancient Scandinavians The end of the acceptance of cremation due to a belief that the body was sacred is attributed to Constantine The reduction of a dead body to inorganic bone fragments by intense heat in a specifically designed retort or chamber Cremation A structure , room or space in a mausoleum or other building containing niches or recesses used to hold cremated remains Columbarium The result of the reduction of a dead body to inorganic bone fragments by intense heat Cremated remains A furnace or retort for cremating dead human bodies Crematory The burning chamber in a crematory Retort The art of placing cremains in an urn ,, niche or grave Inurnment A recess or space in a columbarium , used for the permanent placing of cremated remains Niche In early Greece, creation became aligned with valor, patriotism and military glory. True Ancient Scandinavians believed cremation was protection from animals False Cremation did not become popular in Rome until well after the birth of Christ False Cremation was rare and even considered a pagan ritual by the Christians True The first cremation performed in the united states after the revolutionary war was colonel Henry Laurens True Cremation in England and the United States was started as a result of limited area for burial False The cremation association of north America was formed in 1913 to promote cremation as a modern, safe and hygienic way of dealing with a dead human body True A pile of wood on which the deceased is placed for cremation is called a bier False The ancient Scandinavians believed that in afterlife , the dead could enter the realm of the gods True People's earliest view of cremation, come out of their regard for "ashes to ashes. dust to dust" False Between 1500 and 1550 three roman scientist worked independently to invent an oven which could generate enough heat to cremate a body False Prince albert of England was interested in the cremation oven False The first crematory in the united stated was built in Washington , PA True Early crematories were built in New Orleans, Los Angeles and Seattle False The cremation of John F Kennedy, Jr and his wife helped the cremation industry True The pubic sees funerals as an important part of the grieving process True The internet is increasingly relied upon as a resource for information in the funeral service True The "Funeral Rule" sets forth mandatory practices that funeral directors must adhere to regarding the purchase of merchandise True The public in increasing numbers finds that making per-arrangements to be offensive and ghoulish False The ZMET study of 2012 found that a "traditional unreal" is perceived to be a very uplifting False According to the ZMET study the new view going forward is that a funeral is to be "customized" and a celebration of life True A recommendation that a funeral director can use to help families understand funerals and cremation is to use the words interchangeably False According to the ZMET study the consumer of today wants to find real value in the services they buy True The future of funeral service is for the funeral director to be an event planner True It is important to have a minimum amount of information on the funeral home website in order to encourage people to come into the funeral home for first hand knowledge False The end of the acceptance of cremation due to a belief that the body was sacred is attributed to Constantine This is the place in Ancient rom for the tombs of wealthy Christians Urns ( Columbaria or Columbaries) The rise if consumerism happened between 1960s to 1970s Baby boomers are looking for funerals that are viewed as Non-traditional The ZMET study of 2012 found that the funeral home is seen as a Lonely, lifeless tomb The funeral & memorial information council (FAMIC) found that only __________ of cremation consumers do not want any type of ceremony 2 percent In 2012 the NFDA conducted a survey to measure consumer's awareness and perceptions of funeral service and funerals. They found regarding cremation 16% Cremation The national funeral directors association (NFDA) HAS BEEN TRACKING TRENDS IN THE FUNERAL INDUSTRY FOR OVER 100 YEARS Among services that seem to be catching on with the public in funeral service are Traditional earth burial, Cremation , Green burial, Direct disposition, alkaline hydrdysis The ZMET technique emphasizes Psychological principles For many individuals , their first contact with a funeral home is through? Price shopping On the website it is recommended to have Importance of memorialization , General information on the cremation process info, Educational videos A good way to get your message out 24/7 is through A video on the website In communicating with consumer's it is important for you to build Rapport with the consumer By providing the consumer with a lot of information, it allows the funeral director to show that shopper that you are giving them Value When a consumer calls to request information regarding cremation you should Ask for the caller's name, Offer to send information, Thank the caller For consumers who surf the internet , which of the following materials should not be posted Information concerning how many cremations you have in a year The burning chamber in a crematory is called? Retort There is a growing trend to select direct cremation because of what reason? Cost effective The ZMET study of 2012 found that the funeral home is seen as? Dark and unwelcoming A funeral director has an obligation under the funeral rule to provide prices to consumers upon request True When receiving a call for information , it is best to remain anonymous with the caller False If appropriate to the state's requirements, it is best to break up the various services into "service packages" True Always end telephone conversations by offering to send consumers information or refer them to the website True The goal is to educate consumers about cremation True It is necessary for the licensed funeral director to provide information on cremation options only False The last place consumers look for information on cremation is on the funeral home website False During a price shopping call you should discuses final disposition and memorialization True E-mail has become an important means of conveying information, provide worksheets and links to online videos True Families do not want to be asked many questions, As a result , keep engagement with the consumer to minimum False When the phone rings and the family asks about cremation, it is up to the funeral director to know exactly what the family wants False Best practice provides that the funeral director act only after receiving authorization to do so from the individual with legal right to control disposition of the deceased True During arrangements if cremation comes up, discuss other services you offer