HCA 101 Exam 2024

HCA 101 Exam 2024 Why do we communicate? - ANSWERHealthy human relationships is a basic human need fills our need for belonging and affection lack of close, caring relationships pose a range of hazards to physical and mental health What is communication? - ANSWERthe exchange of information of two people spreads ideas, knowledge expression of dreams, likes, dislikes, and wants usually face to face can be verbal or non verbal verbal communication - ANSWERcommunication that uses written or spoken words or sign language 30-35% of our communication Non-verbal communication - ANSWERCommunicating without the use of words: Body language, touch, silence 65-70% of our communication how do we communicate - ANSWER1)sender 2)communication(message) 3)receiver 4)feedback Sender - ANSWERthe originator of the message in the communication process message - ANSWERthe information being sent receiver - ANSWERthe person who receives and responds to the message Feedback - ANSWERThe receiver's response to a message context - ANSWERthe situation at the time of communication (social/professional) Environment/climate - ANSWERthe surrounding where communication occur that influence the interaction context for verbal communication - ANSWERchoose your words carefully use everyday language no slang speak clear and slowly watch tone of voice stay on subject determine understanding of your message don't pretend to understand climate - ANSWERrefers to the emotional tone of a relationship shared by everyone shifts and changes like the weather can be positive or negative influences on communication - ANSWER-values, beliefs, attitu