Kelly Connect Interview Questions
What do you know about Kelly Connect? - ✔✔I know that you are a company that provides
technical issue support and account management for some large technology company.
Was there a time you could not deescalate a call? How did you handle it? - ✔✔A woman called
saying she forgot to scan her Kroger card at the checkout and didn't revive her fuel points for that
purchase. She stated that it was a total of around $400. She asked me if I could give her those
points since she forgot to scan her card. I asked her for her card number and asked her questions
to verify her account. I informed the customer that she has called 3 times in the last 2 months
because she forgot to scan her card and has been given 200 fuel points on all 3 of those
occasions. I told her that I could not give her those points as we gave her those points as a
courtesy. And that we have informed her to remember to scan her card because we are unable to
give her points if there's no proof of purchase. She became hostile and began cursing me and
calling me absurd names. I began telling her that we must keep things professional or I would
have to disconnect. She then became even more angry. I told her once again that if she continues
to curse at me that I would have to disconnect. My manger then walked by and heard me telling
the customer I would have to disconnect and he placed the customer on hold and asked me the
issue at hand. After catching him up, he put on the headset and talked with the customer and she
then began screaming at him and he told her that he would have to disconnect as this was
unprofessional. She continued and he disconnected. He gave me a kudos for handling the issue
with a professional attitude.
, What's the best thing about working from home? - ✔✔I do my best work inside the comfort of
my own home. Working from home allows a more balanced lifestyle for myself and more time
to focus on my mental health as well as my physical. I can work evenings and not have to worry
about driving home late at night.
Why do you think you would be a good fit for this job? - ✔✔I enjoy the challenge of handling
multiple tasks at once. After reading some reviews, I noticed how most people said that it's fast
and consistent work. And that I should expect to revive calls back-to-back. I prefer to work
where things are busy. If there was nothing for me to do, I would get bored. I also really love
learning new things, especially about technology.
Why do you want to work for Kelly Connect? - ✔✔I want to expand my knowledge in
technology. I feel the best way to do that is with a company that provides top notch technology. I
love that you have opportunities to grow within the company.
What does good customer service mean to you? - ✔✔Consistently exceeding customer
expectations and going out of your way to help people solve their problems.
When was a time you had to help a non-smartphone user & how did you resolve it? - ✔✔My
aunt, who is 65, recently purchased her first smartphone. It was an Android. I had to show how
to connect her phone to the WiFi as well as downloading apps.
What do you know about Kelly Connect? - ✔✔I know that you are a company that provides
technical issue support and account management for some large technology company.
Was there a time you could not deescalate a call? How did you handle it? - ✔✔A woman called
saying she forgot to scan her Kroger card at the checkout and didn't revive her fuel points for that
purchase. She stated that it was a total of around $400. She asked me if I could give her those
points since she forgot to scan her card. I asked her for her card number and asked her questions
to verify her account. I informed the customer that she has called 3 times in the last 2 months
because she forgot to scan her card and has been given 200 fuel points on all 3 of those
occasions. I told her that I could not give her those points as we gave her those points as a
courtesy. And that we have informed her to remember to scan her card because we are unable to
give her points if there's no proof of purchase. She became hostile and began cursing me and
calling me absurd names. I began telling her that we must keep things professional or I would
have to disconnect. She then became even more angry. I told her once again that if she continues
to curse at me that I would have to disconnect. My manger then walked by and heard me telling
the customer I would have to disconnect and he placed the customer on hold and asked me the
issue at hand. After catching him up, he put on the headset and talked with the customer and she
then began screaming at him and he told her that he would have to disconnect as this was
unprofessional. She continued and he disconnected. He gave me a kudos for handling the issue
with a professional attitude.
, What's the best thing about working from home? - ✔✔I do my best work inside the comfort of
my own home. Working from home allows a more balanced lifestyle for myself and more time
to focus on my mental health as well as my physical. I can work evenings and not have to worry
about driving home late at night.
Why do you think you would be a good fit for this job? - ✔✔I enjoy the challenge of handling
multiple tasks at once. After reading some reviews, I noticed how most people said that it's fast
and consistent work. And that I should expect to revive calls back-to-back. I prefer to work
where things are busy. If there was nothing for me to do, I would get bored. I also really love
learning new things, especially about technology.
Why do you want to work for Kelly Connect? - ✔✔I want to expand my knowledge in
technology. I feel the best way to do that is with a company that provides top notch technology. I
love that you have opportunities to grow within the company.
What does good customer service mean to you? - ✔✔Consistently exceeding customer
expectations and going out of your way to help people solve their problems.
When was a time you had to help a non-smartphone user & how did you resolve it? - ✔✔My
aunt, who is 65, recently purchased her first smartphone. It was an Android. I had to show how
to connect her phone to the WiFi as well as downloading apps.
