Post office exam 474 with Verified Solutions by Experts

A customer asks questions about shipping choices, but you do not know the answers. Which would you be most and least likely to do? - ANSWER-Most: Say you do not know about shipping choices and suggest that he look on the USPS. Least: Say you will have answers tomorrow and research the shipping choices after finishing your deliveries. A new employee is having trouble learning his job which forces you and others to work harder to meet production standards. Which would you be most and least likely to do? - ANSWER-Most: Tell him how to do his job quicker and better. Least: Do nothing because his production should improve over time. A customer is angry because the nearby Post Office does not have a product he needs today. Which would you be most and least likely to do? - ANSWER-Most: Suggest an alternate product that may work. Least: Go get the product at another facility and bring it back to the customer. You are to complete a task before beginning deliveries. While doing that task, you see two coworkers having trouble with a job. Which would you be most and least likely to do? - ANSWER-Most: Give them only some quick advice so you can complete your task in time. Least: Ignore them and finish your task. A customer complains to you about another Postal employee. Which would you be most and least likely to do? - ANSWER-Most: Explain that the employee in question is really a good worker but was just having a bad day. Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster. A customer moved but is not receiving his mail because he did not submit a Change of Address form. He wants you to give him his mail anyway. Which would you be most and least likely to do? - ANSWER-Most: Tell him Postal policy prohibits you from giving him mail until a Change of Address form is submitted. Least: Tell him there is nothing you can do until he submits a Change of Address form.