C720 PA Study Guide 70 Questions with 100% Correct Answers | Updated 2024 | Guaranteed A+

Conformance - ️️A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers? Durability - ️️Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? Deming's 14 points for management Juran Institute's management theory - ️️Which quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and uses Pareto charts? Ishikawa's quality circle - ️️Which quality management philosophy uses cause-and-effect fishbone diagrams for root-cause analysis, emphasizes a bottom-up approach to quality, and considers standardization and quality control to move together in improvement? Deming: Cease dependence on inspection to achieve quality. Eliminate the need for inspection. Build quality into the product in the first place. - ️️An employee at a company thinks the department could improve its performance metrics by inspecting 100% of all finished product. Which quality management philosophy would address this employee's opinion? Control charts to measure the time elapsed to completion & Run charts to chart output around the 14-day central tendency - ️️A company sells garage doors through a national retailer and contracts with local installers to complete the installations. The operations manager is responsible for completing the installations in a 14-day period after the sale. The company will be penalized financially if it fails to achieve these objectives. The operations manager's daily responsibilities include contacting installers to expedite orders and ensure deadlines are met.