Progression: Field Tech V - VI Conventional Exam Questions with correct Answers

Progression: Field Tech V - VI Conventional Exam Questions with correct Answers Toll free numbers - Answer ️️ -Allows customer to offer toll-free access to callers call triggers an inquiry from the local telephone switch to a large database which translates the number into the actual 10 digit number so the call can be routed and completed Automated attendant - Answer ️️ -A virtual switchboard operator that directs incoming callers to appropriate extension Automatic call distribution - Answer ️️ -A process of distributing numerous incoming calls to a specific group of terminals callers are greeted by an automated message that notifies them they will be placed on hold until someone is available Roll over - Answer ️️ -Allows incoming calls when faced with a busy line to roll to the next number until it finds a line that is available Hunting - Answer ️️ -Allows multiple numbers to act as a single group and incoming calls will find an available line within that group Conference call - Answer ️️ -Links multiple parties into a single conversation Call Transfer - Answer ️️ -Allows incoming calls to be transferred to either an external or internal number Call forward - Answer ️️ -Allows customer to forward the phone to another phone number Call return - Answer ️️ -Supplies the number of the last caller an option of automatically calling the party back Call waiting - Answer ️️ -Notifies a telephone user another incoming calls waiting to be answered this is typically provided by a short tone on the phone or by use of a caller ID feature Caller ID - Answer ️️ -Notifies the telephone in use of the name or phone number of an incoming caller Call screening - Answer ️️ -Automatically routes selected incoming numbers to a message that states calls are not being accepted at this time Call block - Answer ️️ -Provides the ability to block select the types of incoming calls 3-way calling - Answer ️️ -Allows parties to converse at the same time during session user can place one of the parties on hold to speak to the other privately Speed dial - Answer ️️ -Allows programming of phone numbers for a fast one digit dialing Repeat dial - Answer ️️ -Automatically redials a busy number or notifies the caller when the number is no longer busy Voicemail - Answer ️️ -An online answering machine that stores messages which can be retrieved in managed at the customers convenience Which piece of equipment in a VoIP phone system routes a call to the public switched telephone network (PSTN) when the receiving location is from outside the PacketCable managed IP network? - Answer ️️ -Gatew