Fire Instructor Exam - Chapter 6 with 100%
Correct Answers
Interpersonal communication takes place between individuals every day in casual conversation
and has the following characteristics: - answer✔✔casual language
casual nonverbal clues
frequent changes of the speaker and listener roles
spotaneity
Interpersonal communication in the classroom consists of the following five basic elements -
answer✔✔sender (instructor)
message (the lesson)
receiver (student)
feedback to the sender
interference (anything that may prev ent the receiver from completely understanding the
message)
There are five general purposes for interpersonal communication - answer✔✔learning (acquire
knowledge or skill)
relating (establish a new relationship or maintain an existing one)
1 / 2
influencing (control, direct or manipulate behavior)
playing (create a diversion and gain pleasure or gratification, as with positive humor)
helping (attend to another person's needs or console someone in a time of tragedy or loss)
According to research by communications professionals, the word in a message count for
_______ percent of the communication - answer✔✔seven
What things can be practiced to help an instructor improve their verbal communication skills -
answer✔✔engage in dual perspective (be awar e of the receiver's frame of reference)
take responsibility for personal feelings and thoughts (use I based language)
show respect for the feelings and thoughts of another person (understand and respect others'
positions)
try to gain accuracy and clarit y in speaking (avoid abstract language)
be aware of any special needs of the receiver (maybe speak slowly and clearly)
avoid speaking or addressing a problem while angry or emotional
Research indicates that nonverbal communication transmits _____ percent of any message -
answer✔✔93
(55% is body language; 38% is vocal tone and inflection)
Nonverbal communication consists of: - answer✔✔body language
vocal tone and volume
personal appearance Powered by TCPDF (www.tcpdf.org)
2 / 2
Correct Answers
Interpersonal communication takes place between individuals every day in casual conversation
and has the following characteristics: - answer✔✔casual language
casual nonverbal clues
frequent changes of the speaker and listener roles
spotaneity
Interpersonal communication in the classroom consists of the following five basic elements -
answer✔✔sender (instructor)
message (the lesson)
receiver (student)
feedback to the sender
interference (anything that may prev ent the receiver from completely understanding the
message)
There are five general purposes for interpersonal communication - answer✔✔learning (acquire
knowledge or skill)
relating (establish a new relationship or maintain an existing one)
1 / 2
influencing (control, direct or manipulate behavior)
playing (create a diversion and gain pleasure or gratification, as with positive humor)
helping (attend to another person's needs or console someone in a time of tragedy or loss)
According to research by communications professionals, the word in a message count for
_______ percent of the communication - answer✔✔seven
What things can be practiced to help an instructor improve their verbal communication skills -
answer✔✔engage in dual perspective (be awar e of the receiver's frame of reference)
take responsibility for personal feelings and thoughts (use I based language)
show respect for the feelings and thoughts of another person (understand and respect others'
positions)
try to gain accuracy and clarit y in speaking (avoid abstract language)
be aware of any special needs of the receiver (maybe speak slowly and clearly)
avoid speaking or addressing a problem while angry or emotional
Research indicates that nonverbal communication transmits _____ percent of any message -
answer✔✔93
(55% is body language; 38% is vocal tone and inflection)
Nonverbal communication consists of: - answer✔✔body language
vocal tone and volume
personal appearance Powered by TCPDF (www.tcpdf.org)
2 / 2
