OPOTA 3.4 Crisis Intervention question n answers graded A+ 2023/2024

OPOTA 3.4 Crisis Intervention Describe Active Listening Skills - correct answer a. Attempting to hear and understand what a person is saying b. Most persons in crisis have a desire to be heard and be understood 1) Active listening attends to this need 2) It is critical for developing a relationship that will ultimately lead to crisis resolution c. Use minimal encouragements 1) Demonstrate that you are listening carefully (e.g., responding with "yes", "ok", or "I see) 2) Give occasional, brief, and well-timed vocal replies d. Paraphrasing 1) Repeating in own words what he/she thinks the subject said 2) This shows that the officer is not only listening but also understanding what is being said e. Officers who use active listening skills acquire additional facts that allow them to form accurate judgments about incidents or individuals f. Armed with more accurate information , officers can respond or act more intelligently and identify better alternatives to resolve situations g. Active listening also demonstrates to others that officers are aware of and sensitive to their emotions h. Asking open ended questions 1) "Who", "what", and "how" questions allow you to assess the person's situation 2) Avoid the overuse of "why" questions which may imply interrogation Describe the difference between a traditional suspect encounter and an encounter with an individual with a mental illness is... - correct answer ...the need to be non-confrontational The Four Categories of the Loss Model - correct answer • Loss of Reality o Profile Person may be frightened, confused, and have difficulty concentrating or communicating