CPI Exam Questions With Correct Answers

Crisis Development Model - Individual Behavior Staff Attitude 1. Anxiety 1. Supportive 2. Defensive 2. Directive 3. Acting Out 3. Non-Violent Crisis Intervention 4. Tension Reduction 4. Therapeutic Rapport Anxiety - A noticeable increase or change in behavior Supportive - An empathic, non-judgmental approach attempting to alleviate. (Listening, take a break) Defensive - Beginning stage of loss of rational. (Belligerent, Challenging) Directive - Staff takes control of the potential escalation. (Timer, Walk) Acting-Out Person - Total loss of control. Nonviolent Crisis Intervention - Restraint is last resort Tension Reduction - Decreases in emotional and physical energy that occurs after a person acts out, regaining rational. Therapeutic Rapport - Crying, falling asleep, apologizing, hugging. Proxemics - 1 1/2-3 feet space (depends on size, gender, cultural) Paraverval Communication - Tone, Volume, Candance Verbal Escalation Continuum - Question, Refusal, Release, Intimidation, Tension Reduction Questioning - Information seeking Challenging- questioning authority, evasive, attempting to draw staff in