Exam (elaborations)
NRF Customer Service Study Guide Part 1 (Questions and Answers)
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A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Answer ️️-Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back • You want to know why a customer did not make it in for a special sale • You haven't seen the customer in a long time and are wondering if she is shopping somewhere else now - Answer ️️-You finally located an item the customer asked for a while back
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Institution
NRF Certification
Course
NRF Certification
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Written for
- Institution
- NRF Certification
- Course
- NRF Certification
Document information
- Uploaded on
- January 24, 2024
- Number of pages
- 10
- Written in
- 2023/2024
- Type
- Exam (elaborations)
- Contains
- Questions & answers
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nrf customer service study guide part 1 question
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nrf customer service study guide test questions
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nrf customer service study guide quiz questions
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nrf customer service study guide exam questions
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