TEST BANK BCOM, 11th Edition by Carol M. Lehman
Chapter 01 11e
Multiple Choice
1. In ideal situations, the goal of communication is to _____.
a. reach mutual understanding
b. better prospects of self-advancement
c. provide valuable feedback
d. commend others
ANSWER: a
FEEDBACK: a. Correct. In ideal situations, the goal of communication is to reach mutual
understanding. Studies indicate that managers typically spend 60 to 80
percent of their time involved in communication. Refer to 1-1: Value of
Communication.
b. Incorrect. Without mutual understanding, effective communication has not
taken place. Refer to 1-1: Value of Communication.
c. Incorrect. Without mutual understanding, effective communication has not
taken place. Refer to 1-1: Value of Communication.
d. Incorrect. Without mutual understanding, effective communication has not
taken place. Refer to 1-1: Value of Communication.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Value of Communication
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: BCOM.LEHM.24.01.01 - Define communication and describe the value of
communication in business.
ACCREDITING STANDARDS: ACS.BCOM.03 - Communication
TOPICS: Business communications
Principles of communication
KEYWORDS: Bloom's: Understand
DATE CREATED: 7/14/2022 8:49 AM
DATE MODIFIED: 1/26/2023 9:57 AM
2. In the communication process, differences in education level, experience, and culture of the sender and the receiver
are examples of _____.
a. synergies
b. interferences
c. chronemics
d. connotations
ANSWER: b
FEEDBACK: a. Incorrect. Differences in educational level, experience, and culture of the
sender and the receiver are examples of interferences. Refer to 1-2: The
Communication Process.
b. Correct. Interferences, also called barriers, are numerous factors that hinder
the communication process. Differences in educational level, experience, and
culture of the sender and the receiver are examples of interferences. Refer to
1-2: The Communication Process.
Page 1
, c. Incorrect. Differences in educational level, experience, and culture of the
sender and the receiver are examples of interferences. Refer to 1-2: The
Communication Process.
d. Incorrect. Differences in educational level, experience, and culture of the
sender and the receiver are examples of interferences. Refer to 1-2: The
Communication Process.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: The Communication Process
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: BCOM.LEHM.24.01.02 - Explain the communication process model and the ultimate
objective of the communication process.
ACCREDITING STANDARDS: ACS.BCOM.03 - Communication
TOPICS: Processes of communication
KEYWORDS: Bloom's: Remember
DATE CREATED: 7/14/2022 8:49 AM
DATE MODIFIED: 1/27/2023 12:50 AM
3. When communicating important messages to audiences less familiar to us, it is especially important to _____.
a. assume that understanding has taken place to avoid offending the receiver
b. ask someone more familiar with that audience to deliver the message instead
c. check with the receiver to see if understanding has taken place
d. rely on what we know about other types of audiences we frequently communicate with
ANSWER: c
FEEDBACK: a. Incorrect. When communicating important messages to audiences less
familiar to us, it is especially important to check for understanding. Refer to
1-2: The Communication Process.
b. Incorrect. When communicating important messages to audiences less
familiar to us, it is especially important to check for understanding. Refer to
1-2: The Communication Process.
c. Correct. When communicating important messages to audiences less familiar
to us, it is especially important to check for understanding. Refer to 1-2: The
Communication Process.
d. Incorrect. When communicating important messages to audiences less
familiar to us, it is especially important to check for understanding. Refer to
1-2: The Communication Process.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: The Communication Process
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: BCOM.LEHM.24.01.02 - Explain the communication process model and the ultimate
objective of the communication process.
ACCREDITING STANDARDS: ACS.BCOM.03 - Communication
TOPICS: Processes of communication
KEYWORDS: Bloom's: Remember
Page 2
,DATE CREATED: 7/14/2022 8:49 AM
DATE MODIFIED: 1/13/2023 10:14 AM
4. The _____ communication network is a channel typified by the organizational chart, which is created by management
to define individual and group relationships and to specify lines of responsibility.
a. decentralized
b. formal
c. grapevine
d. informal
ANSWER: b
FEEDBACK: a. Incorrect. The formal communication network is a channel typified by the
formal organization chart, which is created by management to define
individual and group relationships and to specify lines of responsibility. Refer
to 1-3: Communicating Within Organizations.
b. Correct. The formal communication network is a channel typified by the
formal organization chart, which is created by management to define
individual and group relationships and to specify lines of responsibility.
Essentially, the formal system is dictated by the managerial, technical,
cultural, and structural environment of an organization. Refer to 1-3:
Communicating Within Organizations.
c. Incorrect. The formal communication network is a channel typified by the
formal organization chart, which is created by management to define
individual and group relationships and to specify lines of responsibility. Refer
to 1-3: Communicating Within Organizations.
d. Incorrect. The formal communication network is a channel typified by the
formal organization chart, which is created by management to define
individual and group relationships and to specify lines of responsibility. Refer
to 1-3: Communicating Within Organizations.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Communicating within Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: BCOM.LEHM.24.01.03 - Discuss how information flows in an organization.
ACCREDITING STANDARDS: ACS.BCOM.03 - Communication
TOPICS: Formal communication
Organizational communication
KEYWORDS: Bloom's: Remember
DATE CREATED: 7/14/2022 8:49 AM
DATE MODIFIED: 8/8/2022 4:27 PM
5. Which of the following is true of the informal communication network?
a. It tends to follow a slower process than formal communication.
b. It continuously develops as people interact to accommodate their social and psychological needs.
c. It is dictated by the managerial, technical, cultural, and structural environment of an organization.
d. It remains static and parallels the established organizational chart.
ANSWER: b
FEEDBACK: a. Incorrect. The informal communication process tends to be speedy but
Page 3
, inaccurate. Refer to 1-3: Communicating Within Organizations.
b. Correct. The informal communication process continuously develops as
people interact to accommodate their social and psychological needs. Refer to
1-3: Communicating Within Organizations.
c. Incorrect. The formal (not informal) communication network is dictated by
the managerial, technical, cultural, and structural environment of an
organization. Refer to 1-3: Communicating Within Organizations.
d. Incorrect. The informal communication network undergoes continual changes
and does not parallel the established organizational chart. Refer to 1-3:
Communicating Within Organizations.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Communicating within Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: BCOM.LEHM.24.01.03 - Discuss how information flows in an organization.
ACCREDITING STANDARDS: ACS.BCOM.03 - Communication
TOPICS: Formal communication
Organizational communication
KEYWORDS: Bloom's: Understand
DATE CREATED: 7/14/2022 8:49 AM
DATE MODIFIED: 1/12/2023 4:08 AM
6. Which of the following is true of organizational communication?
a. Unless you are in a high-level role, your communication will not likely have an effect on the organization's
success as a whole.
b. Informal channels are not an important part of the organizational communication process.
c. Regardless of your role, your ability to communicate effectively impacts both the organization and your
personal success within it.
d. All organizational communication flows are planned and structured.
ANSWER: c
FEEDBACK: a. Incorrect. Regardless of your role, your ability to communicate effectively
impacts both the organization and your personal success within it. Refer to 1-
3: Communicating Within Organizations.
b. Incorrect. Informal networks are an important part of organizational
communication. Instead of denying or condemning the grapevine, effective
managers learn to use the grapevine, which can be useful in counteracting
rumors and false information. Refer to 1-3: Communicating Within
Organizations.
c. Correct. Regardless of your role, your ability to communicate effectively
impacts both the organization and your personal success within it. Refer to 1-
3: Communicating Within Organizations.
d. Incorrect. Communication occurs in a variety of ways within an organization.
Some communication flows are planned and structured; others are not. Refer
to 1-3: Communicating Within Organizations.
POINTS: 1
DIFFICULTY: Challenging
REFERENCES: Communicating within Organizations
Page 4
Chapter 01 11e
Multiple Choice
1. In ideal situations, the goal of communication is to _____.
a. reach mutual understanding
b. better prospects of self-advancement
c. provide valuable feedback
d. commend others
ANSWER: a
FEEDBACK: a. Correct. In ideal situations, the goal of communication is to reach mutual
understanding. Studies indicate that managers typically spend 60 to 80
percent of their time involved in communication. Refer to 1-1: Value of
Communication.
b. Incorrect. Without mutual understanding, effective communication has not
taken place. Refer to 1-1: Value of Communication.
c. Incorrect. Without mutual understanding, effective communication has not
taken place. Refer to 1-1: Value of Communication.
d. Incorrect. Without mutual understanding, effective communication has not
taken place. Refer to 1-1: Value of Communication.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Value of Communication
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: BCOM.LEHM.24.01.01 - Define communication and describe the value of
communication in business.
ACCREDITING STANDARDS: ACS.BCOM.03 - Communication
TOPICS: Business communications
Principles of communication
KEYWORDS: Bloom's: Understand
DATE CREATED: 7/14/2022 8:49 AM
DATE MODIFIED: 1/26/2023 9:57 AM
2. In the communication process, differences in education level, experience, and culture of the sender and the receiver
are examples of _____.
a. synergies
b. interferences
c. chronemics
d. connotations
ANSWER: b
FEEDBACK: a. Incorrect. Differences in educational level, experience, and culture of the
sender and the receiver are examples of interferences. Refer to 1-2: The
Communication Process.
b. Correct. Interferences, also called barriers, are numerous factors that hinder
the communication process. Differences in educational level, experience, and
culture of the sender and the receiver are examples of interferences. Refer to
1-2: The Communication Process.
Page 1
, c. Incorrect. Differences in educational level, experience, and culture of the
sender and the receiver are examples of interferences. Refer to 1-2: The
Communication Process.
d. Incorrect. Differences in educational level, experience, and culture of the
sender and the receiver are examples of interferences. Refer to 1-2: The
Communication Process.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: The Communication Process
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: BCOM.LEHM.24.01.02 - Explain the communication process model and the ultimate
objective of the communication process.
ACCREDITING STANDARDS: ACS.BCOM.03 - Communication
TOPICS: Processes of communication
KEYWORDS: Bloom's: Remember
DATE CREATED: 7/14/2022 8:49 AM
DATE MODIFIED: 1/27/2023 12:50 AM
3. When communicating important messages to audiences less familiar to us, it is especially important to _____.
a. assume that understanding has taken place to avoid offending the receiver
b. ask someone more familiar with that audience to deliver the message instead
c. check with the receiver to see if understanding has taken place
d. rely on what we know about other types of audiences we frequently communicate with
ANSWER: c
FEEDBACK: a. Incorrect. When communicating important messages to audiences less
familiar to us, it is especially important to check for understanding. Refer to
1-2: The Communication Process.
b. Incorrect. When communicating important messages to audiences less
familiar to us, it is especially important to check for understanding. Refer to
1-2: The Communication Process.
c. Correct. When communicating important messages to audiences less familiar
to us, it is especially important to check for understanding. Refer to 1-2: The
Communication Process.
d. Incorrect. When communicating important messages to audiences less
familiar to us, it is especially important to check for understanding. Refer to
1-2: The Communication Process.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: The Communication Process
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: BCOM.LEHM.24.01.02 - Explain the communication process model and the ultimate
objective of the communication process.
ACCREDITING STANDARDS: ACS.BCOM.03 - Communication
TOPICS: Processes of communication
KEYWORDS: Bloom's: Remember
Page 2
,DATE CREATED: 7/14/2022 8:49 AM
DATE MODIFIED: 1/13/2023 10:14 AM
4. The _____ communication network is a channel typified by the organizational chart, which is created by management
to define individual and group relationships and to specify lines of responsibility.
a. decentralized
b. formal
c. grapevine
d. informal
ANSWER: b
FEEDBACK: a. Incorrect. The formal communication network is a channel typified by the
formal organization chart, which is created by management to define
individual and group relationships and to specify lines of responsibility. Refer
to 1-3: Communicating Within Organizations.
b. Correct. The formal communication network is a channel typified by the
formal organization chart, which is created by management to define
individual and group relationships and to specify lines of responsibility.
Essentially, the formal system is dictated by the managerial, technical,
cultural, and structural environment of an organization. Refer to 1-3:
Communicating Within Organizations.
c. Incorrect. The formal communication network is a channel typified by the
formal organization chart, which is created by management to define
individual and group relationships and to specify lines of responsibility. Refer
to 1-3: Communicating Within Organizations.
d. Incorrect. The formal communication network is a channel typified by the
formal organization chart, which is created by management to define
individual and group relationships and to specify lines of responsibility. Refer
to 1-3: Communicating Within Organizations.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Communicating within Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: BCOM.LEHM.24.01.03 - Discuss how information flows in an organization.
ACCREDITING STANDARDS: ACS.BCOM.03 - Communication
TOPICS: Formal communication
Organizational communication
KEYWORDS: Bloom's: Remember
DATE CREATED: 7/14/2022 8:49 AM
DATE MODIFIED: 8/8/2022 4:27 PM
5. Which of the following is true of the informal communication network?
a. It tends to follow a slower process than formal communication.
b. It continuously develops as people interact to accommodate their social and psychological needs.
c. It is dictated by the managerial, technical, cultural, and structural environment of an organization.
d. It remains static and parallels the established organizational chart.
ANSWER: b
FEEDBACK: a. Incorrect. The informal communication process tends to be speedy but
Page 3
, inaccurate. Refer to 1-3: Communicating Within Organizations.
b. Correct. The informal communication process continuously develops as
people interact to accommodate their social and psychological needs. Refer to
1-3: Communicating Within Organizations.
c. Incorrect. The formal (not informal) communication network is dictated by
the managerial, technical, cultural, and structural environment of an
organization. Refer to 1-3: Communicating Within Organizations.
d. Incorrect. The informal communication network undergoes continual changes
and does not parallel the established organizational chart. Refer to 1-3:
Communicating Within Organizations.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Communicating within Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: BCOM.LEHM.24.01.03 - Discuss how information flows in an organization.
ACCREDITING STANDARDS: ACS.BCOM.03 - Communication
TOPICS: Formal communication
Organizational communication
KEYWORDS: Bloom's: Understand
DATE CREATED: 7/14/2022 8:49 AM
DATE MODIFIED: 1/12/2023 4:08 AM
6. Which of the following is true of organizational communication?
a. Unless you are in a high-level role, your communication will not likely have an effect on the organization's
success as a whole.
b. Informal channels are not an important part of the organizational communication process.
c. Regardless of your role, your ability to communicate effectively impacts both the organization and your
personal success within it.
d. All organizational communication flows are planned and structured.
ANSWER: c
FEEDBACK: a. Incorrect. Regardless of your role, your ability to communicate effectively
impacts both the organization and your personal success within it. Refer to 1-
3: Communicating Within Organizations.
b. Incorrect. Informal networks are an important part of organizational
communication. Instead of denying or condemning the grapevine, effective
managers learn to use the grapevine, which can be useful in counteracting
rumors and false information. Refer to 1-3: Communicating Within
Organizations.
c. Correct. Regardless of your role, your ability to communicate effectively
impacts both the organization and your personal success within it. Refer to 1-
3: Communicating Within Organizations.
d. Incorrect. Communication occurs in a variety of ways within an organization.
Some communication flows are planned and structured; others are not. Refer
to 1-3: Communicating Within Organizations.
POINTS: 1
DIFFICULTY: Challenging
REFERENCES: Communicating within Organizations
Page 4
