ServiceNow CSA Questions and Answers 100% correct 2024

ServiceNow CSA Questions and Answers 100% correct 2024 What is the primary way to interact with the applications and data in a SN instance? Now platform UI A role is a collection of permissions A group is a set of users who share a common purpose The Now Platform is an example of which cloud computing model? Application Platform as a Service (aPaas) Which workflow types does the Now Platform provide? (3 answers) Employee, customer, IT What are the three main screen elements of the Now Platform User Interface? Banner Frame, Application Nav, Content Frame What would be included in the results when entering "service" in the Navigation filter? Any apps, sections or modules with names containing "service" would appear. In addition, any apps, sections, or modules related to those containing "service". What do you select to personalize system settings of the Now Platform user interface? Gear Three ways to create a favorite? Select the star of the corresponding application or module, dragging an individual record to the Favorites tab, or dragging the breadcrumbs of a filtered list to the Favorites tab. What is selected to impersonate another user? User menu You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record? Select the record from the History tab When implementing IT service management (ITSM), where would you navigate in order to update Now Platform user interface branding, including company logo and colors? (2 ways) System Properties > Basic Configuration UI16 Guided Setup > ITSM Guided Setup What branding features can be configured? (4 features) System date/time formatting, Banner image (text and colors), Browser tab title, Navigator background and text colors Three benefits often recognized by branding your instance? Gain user trust, accelerate adoption rates, create shared identity What are the names of the three different levels of list context menus? List title menu, list fields context menu, and list column context menu What are list filter conditions also referred to as? Breadcrumbs Which menu can users access to display actions that involve creating quick reports, configuring lists, and exporting data? Column context menu Which search feature can be used to help narrow down search results in ServiceNow? Wildcard Characters A column in a list represents what in a SN instance? A field Which menu provides options related to viewing, configuring, creating favorites, and saving form data? Form context menu What allows users to see a time stamped history of all actions taken within a record? Activity Stream Which field type displays information from another table? Reference When using Form Designer, icons presented on each field include which of the following? (3 icons) Handle icon, edit icon, reference icon A field can be added to a table and form by accessing which part of the Form Designer interface? Field navigator Different form templates can be applied to a form by accessing the Template bar Best practices when configuring Assignment Rules or Predictive Intelligence? (4 practices) Set an assignment group and user based on the short description and on category and sub category. Ways to collaborate with team members on Tasks? (4 ways) Comments, Connect chat, User presence, Activity stream