ServiceNow - CSA exam Questions with complete solutions 2024

ServiceNow - CSA exam Questions with complete solutions 2024 What is ServiceNow? a platform; a piece of technology that lets people automate workflow in a business Why is ServiceNow so popular? Simplicity and Customizability. Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:09 / 0:15 Full screen The Now Platform® provides an Application Platform-as-aService (aPaaS), a cloud-based computing model that provides the infrastructure needed to develop, run, and manage applications ServiceNow's single data model... integrates easily with other enterprise systems and supports a wide variety of plug-and-play applications. ServiceNow's three workflows IT, Employee, and Customer workflows ServiceNow Service Automation Platform is a leader in Enterprise Service Management (ESM) the ServiceNow Service Automation Platform provides a modern, easy-to-use, service management solution in the cloud allowing your organization to automate manual repetitive setup tasks (workflows), manage your core IT processes, standardize service delivery, and focus on your core business, not just ITSM infrastructure. ServiceNow provides all of this to users from a configurable web-based user interface, built on top of a flexible table schema The ServiceNow platform and the applications that run on it use a single system of record and a common data model to consolidate your organization's business processes. Another advantage to this single system is that it can be leveraged to build custom applications. The Now Platform® User Interface is the primary way to interact with the applications and information in a ServiceNow instance The ServiceNow Classic Mobile App (currently available in the Google Play Store and iTunes) provides the user with the ability to: • Respond quickly to requests, no matter where they are • Stay informed with real-time updates and information • Access the Service Catalog • Use Connect Chat to collaborate with others The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. When accessing the portal via web browser, https://<instancename>. • Upload images and attachments • Sign documents • Take surveys When you are accessing ServiceNow, you are accessing an instance of the platform. An organization can have how many instances? several instances and each instance is a single implementation of the ServiceNow platform. An instance is ... Independent, changeable, and highly configurable. Not shared with other ServiceNow customers (single-tenant) Your data isn't mingled in the same database as another organization's data. Each instance has applications. Each instance has customer data that can be exchanged between instances. Upgrades are made on individual instances. A load-balanced instance is located (hosted) where? in one of the ServiceNow Data Centers around the world, or for a very small percentage of our customers, onsite at the customer's location. ServiceNow utilizes what type of architecture? an advanced, multi-instance, single-tenant architecture as the default, meaning an instance features an individually isolated database containing data, applications, and customizations. The ServiceNow multi-instance architecture advantages: • allows ServiceNow to perform actions on individual customer instances such as performing an upgrade, on a schedule that fits the compliance requirements and needs of your enterprise. • Data isolated in their own databases, making hardware and software maintenance easier to perform and issues can be resolved on a customer-by-customer basis Each customer organization receives two instances of ServiceNow: production and sub-production They have the ability to obtain additional sub-production instances to be used for User Acceptance Testing (UAT), Review, Development, or Quality Assurance (QA). the first level of security applied for accessing data in ServiceNow User Authentication Local database: The user name and password in their user record in the instance database • Multi-provider Single Sign-on: Allows the selection/use of several identity providers (IdPs) to manage authentication as well as retain local database authentication. • Multifactor: The user must enter a passcode or token in addition to the password. A mobile application, Google Authenticator, on a user mobile device generates the passcode. • LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the ServiceNow database