WGU - Business of IT - Applications - C846 - Practice A and B|169 Review | Questions with 100% Correct Answers | Verified

B - For what value chain activity does the service desk provide a channel for communicating with users about new and changed services? - ️️Design and transition B - What is the term for a set of tools, data, and information used to support service configuration management? - ️️CMS B - What must an organization do to mitigate or avoid the presence of organizational silos? - ️️All practices should have multiple interfaces with one another, and the exchange of information between/among practices should be triggered at key points in the workflow B - Which of the following statements about warranty are true? - ️️Can help to determine whether a service is "fit for use"; Relates to service levels aligned with the needs of service consumers; Typically addresses areas such as availability of service, its capacity, levels of security and continuity B - An organization engages in the activity of managing consumer resources necessary to use a service to address - ️️Service consumption B - Release components - ️️Release plan; Documentation, training, updated processes; Many different infrastructure and application components work together to deliver new or changed functionality B - The service-level management practice contributes to all value chain activities, but is mainly applied to - ️️Plan and Engage