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C846 - Business of IT Applications|222 |Review | Questions with 100% Correct Answers | Verified | Latest Update
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Service - ️️Means of delivering value to customers by facilitating the outcomes customers want to achieve without the ownership of specific costs and risk IT Service Management [ITSM] - ️️Complete set of activities required to provide value to a customer through services, including policies and strategies to: • Plan, • Design, • Deliver, • Operate, • Control. IT Infrastructure Library [ITIL] - ️️Developed as a framework for organizations to use in order to perform ITSM Best Practices - ️️Proven activities or processes that have been successfully used by many different organizations in a specific industry
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