ITIL 4 Exam Questions with complete solution 2023/2024
ITIL 4 Exam Questions with complete solution 2023/2024 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - correct answer A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A possible event that could cause harm or loss, or make it more difficult to achieve objectives". Ref 2.5.3 5) How do all value chain activities transform inputs to outputs? A. By determini
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- itil 4 exam questions
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itil 4 exam questions with complete solution 2023
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