Front Desk Representative 2024/2025 updated Questions And Answers 100% correct Verified

A follow up courtesy call should:Take place within 10 minutes of guest's move Active upselling techniques used during the reservation process includes:Describing the features and benefits of the more expensive rooms What should you do if you are unable to resolve a guest complaint?Apologize to the guest but explain that there is nothing you can do. What is an advance deposit?An amount equal to the amount of a night's charge that a guest pays in advance If you do not know a guest's name, you should:Use sir or ma'am until you find out his or her name. The standard non-discounted rate for a specific type of guest room is referred to as the ______ rateRack When is it especially important for employees on duty to appear in uniform?Whenever they are in a public area What should you do if you encounter a guest in elevator?speak to the guest with respect as you would anywhere else on the property