Principles of Management IIA by ProfessorBurgerQueen
Control
- Control is a process of establishing performance standards, monitoring said
standards, and taking corrective action when necessary to ensure the achievement
of organisational goals
- It is a management process of monitoring the actual employee performance against
set standards to optimise organisational goal achievement and overall performance
Types of Control
- Preventative control
- Concurrent control
- Post control
Sources of Control
- Stakeholder control
- Organisational control
- Group/team control
- Individual self-control
The Control Process
- The process is aimed at detecting and eliminating or reducing deviations from an
organisation’s established standards
- Define the subsystem and key characteristics
- Set performance standards for control
- Collect information and measure the actual performance
- Compare performance against set performance standards
- Evaluate and correct problems, if required
Creative Effective Controls
- The cost-benefit model
- Managers must consider trade-offs when choosing the amount of
organisational control to use. One way is to conduct a cost-benefit analysis by
asking:
- What is the desired behaviour
- What is the cost and benefit of the desired behaviour
- What is the cost of the alternative control measure
Control
- Control is a process of establishing performance standards, monitoring said
standards, and taking corrective action when necessary to ensure the achievement
of organisational goals
- It is a management process of monitoring the actual employee performance against
set standards to optimise organisational goal achievement and overall performance
Types of Control
- Preventative control
- Concurrent control
- Post control
Sources of Control
- Stakeholder control
- Organisational control
- Group/team control
- Individual self-control
The Control Process
- The process is aimed at detecting and eliminating or reducing deviations from an
organisation’s established standards
- Define the subsystem and key characteristics
- Set performance standards for control
- Collect information and measure the actual performance
- Compare performance against set performance standards
- Evaluate and correct problems, if required
Creative Effective Controls
- The cost-benefit model
- Managers must consider trade-offs when choosing the amount of
organisational control to use. One way is to conduct a cost-benefit analysis by
asking:
- What is the desired behaviour
- What is the cost and benefit of the desired behaviour
- What is the cost of the alternative control measure
