KOSSA Practice Test - Questions And Answers
You are really excited because your supervisor has assigned you a task that
you know you can do well and independently. However, once you begin,
your supervisor is checking on your progress every half hour. Your
supervisor believes that your effort is not enough. She even told you that
without her interventions, you will fail the task. Which of the following is
the best way to succeed with your micro-managing supervisor?
A. Tell your supervisor that it is very unprofessional to discourage
employees from working independently.
B. Ask for structure and direction about how the task needs to be
developed up front.
C. Decide not to volunteer to take on work or projects about which you do
not feel confident.
D. Stop regular communication with your boss to avoid her micro-
management. - ✔️ Correct Answer: B
Asking for direction and structure in advance will help your supervisor to
delegate more effectively by prompting him/her to communicate with you
all of the information needed to complete the task with confidence.
One of your colleagues constantly complains about everything at work. He
criticizes how the rest of the team is not being productive. He is also
constantly late and does minimal work. This is causing difficulties among
co-workers. Passion, creativity, and positive attitude continue decreasing in
the workplace. What is the best way to deal with this negative/toxic co-
worker?
A. Pay attention to your colleague's complaints with the hope that he will
leave you alone.
B. Complain about the complainer to your other co-workers because this
will strengthen the support between you.
C. Instead of focusing on what is negative about your colleague, shift your
attention to his expectations for productivity.
D. Ignore this type of co-worker so that, over time, he will begin
minimizing his need for attention from you. - ✔️ Correct Answer:
C
,Focusing on productivity shifts the energy of the relationship towards
achieving the company's goals. This approach shows professionalism and
integrity. If employees continue to focus on or try to avoid their negative
co-worker, they continue to enable the success of their challenging co-
worker.
Everyone in your department has received a new computer system except
for you.
A. Assume this is a mistake and speak to your manager.
B. Confront your manager regarding why you are being treated unfairly.
C. Take a new computer from one of your colleagues.
D. Complain to Human Resources.
E. Quit. - ✔️ Correct Answer: A
This is the most effective response available from the list. If you have not
been given appropriate equipment to do your job, then speaking to your
manager (who has responsibility for ensuring you are given the correct
equipment) is the right thing to do.
You are aware that large amounts of company property have been going
missing over the past couple of weeks. You have noticed one of your
colleagues putting stationary and other equipment from the office into her
bag on a number of occasions and suspect that she is responsible.
What is the best response to the situation?
A . Gather more evidence and catch her red handed.
B. Confront your colleague and ask her about what you have noticed.
C. Inform your manager that you suspect your colleague is stealing.
D. Don't do anything, if guilty your colleague will be caught.
E. Privately ask some of your colleagues if they have noticed anything
suspicious recently. - ✔️ Correct Answer: B
This is the best option from the list as it allows you to discuss the issue
directly with your colleague addressing your suspicions and clearing any
doubt or ambiguity.
, At the end of a busy day at work, you accidentally send an e-mail
containing an attachment with some confidential client information to the
wrong person. Which of the following would be the best thing to do?
A. Decide to leave the office and deal with any problems tomorrow.
B. Decide to overlook your error, send the e-mail to the correct person and
leave things like that.
C. Immediately send a follow up email to the "wrong" person, or if possible
telephone them explaining your mistake. Then send the email to the
correct person.
D. Find your manager, explain what has happened to them and let them
deal with any problems. - ✔️ Correct Answer: C
This is the most effective decision. In this scenario you explain your
mistake to your colleague and send the email to the correct person.
A customer walks into the office and asks for the deadline to file a permit
application. You do not know the answer. It would be best for you to do
which of the following?
A. Tell the person what you think the answer might be.
B. Refer the person to your supervisor.
C. Say that you are not allowed to give out that information to the public.
D. Inform the person that you don't know but will find out. - ✔️
Correct Answer: D
A person approaches you and tells you of many complaints he has about
your department. You should first:
A. assume that his is just blowing off steam and ignore his complaints.
B. check into the legitimacy of the complaints.
C. ask for advice from your supervisor on the best way to handle the
person.
D. regard the complaints as accurate and take immediate steps to correct
them. - ✔️ Correct Answer: B
Assume that you are taking a telephone message for a co-worker who is not
in the office at the time. Of the following, the LEAST important item to
write on the message is the
You are really excited because your supervisor has assigned you a task that
you know you can do well and independently. However, once you begin,
your supervisor is checking on your progress every half hour. Your
supervisor believes that your effort is not enough. She even told you that
without her interventions, you will fail the task. Which of the following is
the best way to succeed with your micro-managing supervisor?
A. Tell your supervisor that it is very unprofessional to discourage
employees from working independently.
B. Ask for structure and direction about how the task needs to be
developed up front.
C. Decide not to volunteer to take on work or projects about which you do
not feel confident.
D. Stop regular communication with your boss to avoid her micro-
management. - ✔️ Correct Answer: B
Asking for direction and structure in advance will help your supervisor to
delegate more effectively by prompting him/her to communicate with you
all of the information needed to complete the task with confidence.
One of your colleagues constantly complains about everything at work. He
criticizes how the rest of the team is not being productive. He is also
constantly late and does minimal work. This is causing difficulties among
co-workers. Passion, creativity, and positive attitude continue decreasing in
the workplace. What is the best way to deal with this negative/toxic co-
worker?
A. Pay attention to your colleague's complaints with the hope that he will
leave you alone.
B. Complain about the complainer to your other co-workers because this
will strengthen the support between you.
C. Instead of focusing on what is negative about your colleague, shift your
attention to his expectations for productivity.
D. Ignore this type of co-worker so that, over time, he will begin
minimizing his need for attention from you. - ✔️ Correct Answer:
C
,Focusing on productivity shifts the energy of the relationship towards
achieving the company's goals. This approach shows professionalism and
integrity. If employees continue to focus on or try to avoid their negative
co-worker, they continue to enable the success of their challenging co-
worker.
Everyone in your department has received a new computer system except
for you.
A. Assume this is a mistake and speak to your manager.
B. Confront your manager regarding why you are being treated unfairly.
C. Take a new computer from one of your colleagues.
D. Complain to Human Resources.
E. Quit. - ✔️ Correct Answer: A
This is the most effective response available from the list. If you have not
been given appropriate equipment to do your job, then speaking to your
manager (who has responsibility for ensuring you are given the correct
equipment) is the right thing to do.
You are aware that large amounts of company property have been going
missing over the past couple of weeks. You have noticed one of your
colleagues putting stationary and other equipment from the office into her
bag on a number of occasions and suspect that she is responsible.
What is the best response to the situation?
A . Gather more evidence and catch her red handed.
B. Confront your colleague and ask her about what you have noticed.
C. Inform your manager that you suspect your colleague is stealing.
D. Don't do anything, if guilty your colleague will be caught.
E. Privately ask some of your colleagues if they have noticed anything
suspicious recently. - ✔️ Correct Answer: B
This is the best option from the list as it allows you to discuss the issue
directly with your colleague addressing your suspicions and clearing any
doubt or ambiguity.
, At the end of a busy day at work, you accidentally send an e-mail
containing an attachment with some confidential client information to the
wrong person. Which of the following would be the best thing to do?
A. Decide to leave the office and deal with any problems tomorrow.
B. Decide to overlook your error, send the e-mail to the correct person and
leave things like that.
C. Immediately send a follow up email to the "wrong" person, or if possible
telephone them explaining your mistake. Then send the email to the
correct person.
D. Find your manager, explain what has happened to them and let them
deal with any problems. - ✔️ Correct Answer: C
This is the most effective decision. In this scenario you explain your
mistake to your colleague and send the email to the correct person.
A customer walks into the office and asks for the deadline to file a permit
application. You do not know the answer. It would be best for you to do
which of the following?
A. Tell the person what you think the answer might be.
B. Refer the person to your supervisor.
C. Say that you are not allowed to give out that information to the public.
D. Inform the person that you don't know but will find out. - ✔️
Correct Answer: D
A person approaches you and tells you of many complaints he has about
your department. You should first:
A. assume that his is just blowing off steam and ignore his complaints.
B. check into the legitimacy of the complaints.
C. ask for advice from your supervisor on the best way to handle the
person.
D. regard the complaints as accurate and take immediate steps to correct
them. - ✔️ Correct Answer: B
Assume that you are taking a telephone message for a co-worker who is not
in the office at the time. Of the following, the LEAST important item to
write on the message is the
